Site Support Specialist
Current- Provided comprehensive IT hardware and software support across multiple office locations, including Raleigh, Charlotte, and St. Thomas.Configured Lenovo laptops for new hires, ensuring seamless integration of.
- Proficiently managed hardware and software issues through the Cherwell ticketing system, ensuring prompt resolution.
- Escalated complex technical issues in Cherwell to higher IT departments for comprehensive resolution.
- Employed Bomgar for remote access to clients' devices, facilitating app installations, BIOS updates, and troubleshooting Outlook issues.
- Managed access to legal files in I-manage using the DMS IMMC console