Support Team Management- monitor & improve team quality- hiring and trainingSolution Support- co-ordinate support with solution client- manage solution client feature & request- suggestion solution and featureCarrier Management- vendor relation - vendor negotiate/meeting

Service Support- monitor support teamSolution Support- support solution client- troubleshoot client system issueVendor Management- negotiate with vendor- vendor relation managementSales- direct offering client- decide selling price

1. SMS Gateway Development & Debugging ( C ) i) Bug fixing & Feature enhancement ii) Design & implement new feature iii) Add new protocol (AT, EMI, UCP)2. Developed a front-end UI interface for mobile LBS showcase shown in CommunicAsia in Jun 20083. Whitelabel Web Application ( PHP, Perl ) i) Enchance new feature ii) Bug fixing iii) Perfomance analysis & improvement4. SMS Delivery Management ( C, Perl ) i) Design & develop script that monitor traffic delay. ii) Involve hardware, GSM Modem integration.5. System Control Panel (PHP) i) Design & develop UI control panel for SMS System6.Traffic Reporting (Perl & PHP) i) Massage CDR data into user readable and accessible format.7. Statistic processing i) Backup of data8. Alert Management (Perl & PHP) i) Alert support team and related personnel on hardware or software failure9Mobile LBS Prototype (PHP, Google API) i) Prototyping Location Based Service.10. Solution deployment (Sweden) i) Deploy system ii) Host system briefing & training session

Service Support- Answer call, email, messenger- Issue escalation to vendor- Follow up with client- Client relation management- Monitor client concurrent broafcasting

- Joined a team to enhance existing online shopping site- Enhance CMS- Deploy patches- Enhance voting system on a microsite- Application integration with web services

- Join a team to maintain and enhance an existing online shopping site- Enhance existing mircosite.- Setup and deploy new microsite.