I manage a team of coordinators to ensure Interconnection approval is received in a timely manner.

Manager over Sales Support, Project Management, Finalization, and Customer Service.

-Supervised team of agents to achieve their goals and ensure they had the tools to effectively complete their tasks. -Assisted to day-to-day operations where needed and handled any level of escalation. -Trained new employees and assisted in hiring and dismissal decisions. -Answered questions from both members of my own team and members of other teams throughout the company to ensure others understood our role and to ensure processes were running smoothly. -Implemented new… Show more -Supervised team of agents to achieve their goals and ensure they had the tools to effectively complete their tasks. -Assisted to day-to-day operations where needed and handled any level of escalation. -Trained new employees and assisted in hiring and dismissal decisions. -Answered questions from both members of my own team and members of other teams throughout the company to ensure others understood our role and to ensure processes were running smoothly. -Implemented new processes at the direction of the teams manager and director. Show less

-Processed both preinstall applications for Solar installations and post-install agreements to get permission from customer's utility companies for their Solar Installations. -Assisted customers who had questions about the process over the phone. -Communicated consistently with utility companies via email and phone to ensure applications were processed in a timely manner. -Addressed any concerns from customer's utility companies in order to gain approval for solar installations.

-Accepted inbound calls and assisted customers with any issues they faced. -Responded to text messages, emails, and voicemails in downtime to further assist customers. -Worked closely with each department in the company to make sure any customer concerns were resolved.

-Managed high-risk accounts, including foreclosures and deceased estates, ensuring sensitive handling and resolution.-Implemented strategies to reduce the number of accounts in default, resulting in an average of $300,000 in saved default assets monthly-Served as the primary contact for escalated accounts, liaising with upper management and external stakeholders.

-Proactively resolved complex account issues, specializing in deceased homeowner situations, agreement transfers, and pre-default foreclosures.-Utilized a customer-centric approach to improve customer satisfaction to successfully manage negative sentiment toward the company.

-Proactively de-escalated customer issues, specializing in preventing account cancellation.-Resolved diverse account inquiries to foster positive customer experiences.-Supported streamlined re-amortization processes through efficient data-entry, ensuring accurate customer documentation.

-Provided rapid emergency response and customer support for Lexus/Toyota Safety Connect, effectively handling high-stress situations.-Collaborated with authorities to facilitate timely assistance in the event of car accidents and injuries, ensuring customer safety.-Resolved customer inquiries regarding vehicle GPS systems, enhancing navigational support.

-Supervised a call center team of 10-20 individuals, driving performance and fostering a positive work environment.-Developed and delivered comprehensive training programs, onboarding 5-10 new team members monthly-Established clear KPIs and performance goals, utilizing both verbal and written communication for optimal team alignment.-Collaborated with leadership on strategic initiatives, streamlining processes and enhancing operational efficiency.

-Managed inbound calls within a call center environment, supporting sales representatives and technicians with policy-related approvals, including establishment type verification, customer creditworthiness assessments, and special pricing exceptions.-Assessed complex situations to grant policy exceptions, balancing risk mitigation with business objectives while ensuring compliance with company guidelines.-Applied critical thinking and problem-solving skills to resolve inquiries with… Show more -Managed inbound calls within a call center environment, supporting sales representatives and technicians with policy-related approvals, including establishment type verification, customer creditworthiness assessments, and special pricing exceptions.-Assessed complex situations to grant policy exceptions, balancing risk mitigation with business objectives while ensuring compliance with company guidelines.-Applied critical thinking and problem-solving skills to resolve inquiries with speed and accuracy, ensuring timely project completion and streamlined sales processes. Show less

-Basic fast food duties including preparing food, taking orders, handling money.-Operated a cash register for cash, check and credit card transactions.-Cleaned and organized the restaurant.

-Provided multi-channel customer support (phone, chat, email) for Costume Craze, ensuring timely resolution of customer inquiries during peak season.-Collected accurate product measurements and updated the company's online database, enhancing the customer shopping experience.

-Developed and executed persuasive sales strategies in a door-to-door environment, successfully marketing pest control services to new customers.-Delivered exceptional customer service, employing proactive follow-up techniques to secure sales and build strong client relationships.

-Proactively generated leads and developed a strong sales pipeline through door-to-door canvassing in designated territories.-Adapted sales approach dynamically in response to customer feedback, overcoming objections and securing sales.