Preston Lyman Email & Phone Number

Boise, ID, US

Boise, Idaho, United States

Boise, Idaho, United States (remote)

• Lead cross-department projects to launch automated marketing funnels for clients (achieving open rates as high as 25% above industry average open rates)
• Manage reengagement campaigns to reactivate cold contact lists
• Run list segmentation campaigns to more accurately serve relevant content to each contact
• Manage ongoing nurture campaigns to keep existing contacts engaged
• Launch new product announcement campaigns
• Run abandoned cart campaigns to reengage potential customers

Rexburg, Idaho

• Assisted members of the credit union with financial transactions such as account maintenance, money transfers, and account openings and closures
• Identified individual customer needs and recommended the products and services that satisfied those needs
• De-escalated and resolved complaints by carefully listening to unsatisfied members of the credit union to identify solutions forthem

Rexburg, Idaho

• Conducted research among employees to identify common pain points they experienced while applying for family or medical- related leave to determine ways to improve the employee experience
• Created a training to teach the Mountain America Employee Experience Coalition how to apply design thinking principles to improve HR processes that affected employees who took long-term leave
• Performed an analysis of organizational objectives to determine if the corporate vision was adequately reflected in the goals of management and employees at every level of the company

• Coordinate activities of college ambassadors from many universities to grow the Thursday Boot Company brand in key markets
• Vet applications and conduct interviews with potential program candidates
• Lead brand ambassadors in the program by example as an active ambassador on my own campus

Rexburg Idaho

• Developed BYU-Idaho online courses inside a complex LMS, including full online degree courses in a variety of subjects
• Provided course analysis to ensure courses met the desired learning objectives
• Rebuilt and reorganized courses to improve students’ understanding of the course assignments and materials

San Antonio, Texas Area

• Assisted customers with closing, opening, and maintaining various types of bank accounts including checking, savings and money market accounts
• Identified customer needs on an individual basis and recommended financial products to satisfy those needs
• Processed large checking and savings deposits and withdrawals requiring advanced cash handling skills

San Antonio, Texas Area

• Conducted initial screenings of prospective clients to determine the strength of Social Security Disability cases
• Built relationships with various agencies and clients to help the firm’s business run smoothly
• Managed inventory and carried out all office supply orders

San Antonio, Texas Area

• Assisted in marketing efforts by setting up and tearing down various marketing events
• Maintained restaurant appearance by observing needs for new foliage, lighting, and repairs
• Received many positive restaurant reviews regarding high levels of service.
• Established and maintained positive, professional relationships with customers resulting in the acquisition of repeat customers
• Operated a register and assisted customers by making appropriate recommendations and giving information about menu items.

• Procured many new customers through door-to-door marketing.
• Handled initial contracting of all new customer procured.
• Ensured the collection of first payment for services rendered.
• Worked as part of a competitive sales team that doubled our client’s customer base in under three months.

San Antonio, Texas Area

• Sorted and shelved incoming materials including books, audio books, CDs, and other media items
• Demonstrated excellent customer service skills by assisting patrons and by helping them find the books and other library materials they needed.