Preston Lyman Email & Phone Number

Boise, Id, Us

Boise, Idaho, United States

Boise, Idaho, United States (Remote)

• Lead cross-department projects to launch automated marketing funnels for clients (achieving open rates as high as 25% above industry average open rates)• Manage reengagement campaigns to reactivate cold contact lists• Run list segmentation campaigns to more accurately serve relevant content to each contact• Manage ongoing nurture campaigns to keep existing contacts engaged• Launch new product announcement campaigns• Run abandoned cart campaigns to reengage potential customers• Review email and sales copy to ensure all copy follows proven copy writing principles• Design and implement automated processes, such as new customer onboarding campaigns, to improve customer experiences• Provide long-term marketing strategy coaching and consulting to help clients market themselves more effectively throughout their customers’ lifecycle journey• Produce written and video tutorials for clients and Success Engine employees to explain key marketing concepts and how to apply those concepts by using specific features in their email marketing automation software• Create the onboarding processes for new Success Engine employees, including all training documentation

Rexburg, Idaho

• Assisted members of the credit union with financial transactions such as account maintenance, money transfers, and account openings and closures• Identified individual customer needs and recommended the products and services that satisfied those needs• De-escalated and resolved complaints by carefully listening to unsatisfied members of the credit union to identify solutions forthem

Rexburg, Idaho

• Conducted research among employees to identify common pain points they experienced while applying for family or medical- related leave to determine ways to improve the employee experience• Created a training to teach the Mountain America Employee Experience Coalition how to apply design thinking principles to improve HR processes that affected employees who took long-term leave• Performed an analysis of organizational objectives to determine if the corporate vision was adequately reflected in the goals of management and employees at every level of the company

•Coordinate activities of college ambassadors from many universities to grow the Thursday Boot Company brand in key markets•Vet applications and conduct interviews with potential program candidates•Lead brand ambassadors in the program by example as an active ambassador on my own campus

Rexburg Idaho

• Developed BYU-Idaho online courses inside a complex LMS, including full online degree courses in a variety of subjects• Provided course analysis to ensure courses met the desired learning objectives• Rebuilt and reorganized courses to improve students’ understanding of the course assignments and materials

San Antonio, Texas Area

• Assisted customers with closing, opening, and maintaining various types of bank accounts including checking, savings and money market accounts• Identified customer needs on an individual basis and recommended financial products to satisfy those needs• Processed large checking and savings deposits and withdrawals requiring advanced cash handling skills

San Antonio, Texas Area

• Conducted initial screenings of prospective clients to determine the strength of Social Security Disability cases• Built relationships with various agencies and clients to help the firm’s business run smoothly• Managed inventory and carried out all office supply orders

San Antonio, Texas Area

• Assisted in marketing efforts by setting up and tearing down various marketing events• Maintained restaurant appearance by observing needs for new foliage, lighting, and repairs• Received many positive restaurant reviews regarding high levels of service.• Established and maintained positive, professional relationships with customers resulting in the acquisition of repeat customers• Operated a register and assisted customers by making appropriate recommendations and giving information about menu items.

• Procured many new customers through door-to-door marketing.• Handled initial contracting of all new customer procured.• Ensured the collection of first payment for services rendered.• Worked as part of a competitive sales team that doubled our client’s customer base in under three months.

San Antonio, Texas Area

• Sorted and shelved incoming materials including books, audio books, CDs, and other media items• Demonstrated excellent customer service skills by assisting patrons and by helping them find the books and other library materials they needed.