As a Level 2 IT Specialist at Compass, I provide remote support for over 25,000 employees nationwide, using a variety of tools and platforms, such as Google Workspace, Slack, OneLogin, Zendesk, macOS, and Windows. I manage devices using JAMF, TeamViewer, and Apple Remote Desktop, and maintain inventory hub, asset tracking, and device repair and replacement. I also update and maintain internal documentation and knowledge base articles for IT best practices and guidelines.I have over 10 years of experience in desktop support, with a focus on customer service and success. I hold an Apple Certified Macintosh Technician (ACMT) credential, and I have a strong background in supporting and troubleshooting iOS, macOS, and Windows devices. I have worked in the entertainment industry for 7 years, supporting creative and technical teams at Reel FX and Apple. I enjoy helping people and organizations become better versions of themselves, by leveraging technology and innovation.
Listed skills include Information Technology, Technical Support, Hardware Support, Software Installation, and 17 others.