Preston Sloop Email & Phone Number

Managed a team of work from home licensed agents providing final expense life and Medicare health insurance products. Monitored inbound sales calls to ensure script adherence and closing techniques. Tracked KPI metrics to observe profitability trends, created daily reports communicating real time performance to senior leadership, coached agents daily to improve performance and enhance morale.

Charlotte, North Carolina, United States

Provided multiple property and casualty insurance products through face to face appointments and telesales to local and regional clients, created bundled packages of multiple policies and serviced, renewed and upgraded existing policies.

Fort Mill, South Carolina, United States

Headed 100+ sales representatives across multiple business groups. Led, developed and mentored seven workforce managers. Interviewed, hired and trained three vertically mobile managers. Collaborated with VPs, directors, operations, marketing and customer experience associates, performance managers, and HR generalists to effectively run business teams and drive EBITDA. Helped improve and update predictive long term staffing models. Participated in leadership development programs to advance… Show more Headed 100+ sales representatives across multiple business groups. Led, developed and mentored seven workforce managers. Interviewed, hired and trained three vertically mobile managers. Collaborated with VPs, directors, operations, marketing and customer experience associates, performance managers, and HR generalists to effectively run business teams and drive EBITDA. Helped improve and update predictive long term staffing models. Participated in leadership development programs to advance understanding of MBTIs, leadership styles, and giving and receiving effective feedback. Cultivated a positive working atmosphere for managers and employees to enhance workplace experience. Show less

Mananaged up to 100 sales representatives in a call center environment. Drove productivity, utilization and call abandon rate metrics through employee interaction to maximize efficiency and minimize sales center costs. Utilized predictive call models to determine hourly, daily and weekly staffing needs. Supervised real time inbound and outbound call workflows to achieve business objectives. Created reporting and tracking tools to communicate metrics using MS Excel, MySQL and SQL Server… Show more Mananaged up to 100 sales representatives in a call center environment. Drove productivity, utilization and call abandon rate metrics through employee interaction to maximize efficiency and minimize sales center costs. Utilized predictive call models to determine hourly, daily and weekly staffing needs. Supervised real time inbound and outbound call workflows to achieve business objectives. Created reporting and tracking tools to communicate metrics using MS Excel, MySQL and SQL Server. Administered employee pay structure and PTO requests with HR related tools such as ADP and Workday. Show less

Customer acquisition specialist. Consistently met and exceeded conversion and attachment goals while educating potential customers on the specific value of multiple partners in the home services space. Partners included home and mobile telecomm services and those within the deregulated energy sector.