Preston Weber Email & Phone Number

United States

Draper, Utah, United States

Remotely diagnosed firmware, battery, and technical related issues on vehicles andthe app, while determining if it can be resolved via phone, or if vehicle service isneeded.Provided vehicle, charging, and software related orientation catered to individualcustomers by adapting to their learning style and needs.Communicated owners concerns with Service Managers, Service Engineering,Supercharger Engineering or Roadside Assistance when necessary and documentedcommunication in CRM and vehicle support systems.

Lindon, Utah

Consulted via telephone to understand user problems, run through testing scripts andask probing questions to locate root causes.Multitasked across systems and applications and resolved broad range of technicalissues.Partnered with supervisors via live chat to address customer inquiries ortechnical issues beyond scope of expertise.Ran Network tests for Jitter, Packet Loss, Bandwidth, and speed to determine rootcauses of call quality issues.

Identified, documented, and reported bugs in the company's SaaS platform and the installed proprietary integration software; responsible for clearly outlining steps for reproducing issues so causes could be identified and fixed.Resolved customer complaints and concerns by applying strong communication, conflict resolution and technical skills.

Coached students on how to complete effective maneuvers by adapting the concepts for the age, demonstrating and giving critical feedback and advice.Evaluated student progress and adjusted learning plans to foster progress based on their age, skill level and desire to be there.Learned valuable techniques from observing and actively working with other instructors to use in future courses and personal development.

Salt Lake City, Utah, United States

Certified in forklift operations, including reach trucks, counter balances, order pickers, and electric pallet jacksKept physical warehouse and Excel documents organized and easy to read to be used to accurately monitor production deadlines and inventory allocation.Pulled, prepared and loaded product for shipment to guarantee loads of exact quantity and product type in optimal manner to maximize work efficiency.Operated industrial vehicles and equipment to transport goods and materials, load and unload designated trailers and route trucks, while maintaining zero safety violations and consistently meeting deadlines .