-Mentor twelve employees from onboarding to promotion, optimizing employee culture and competency and therefore ensuring consistent, on-time delivery processes-Spearhead launch of new campus food delivery system through effective leadership by providing strategic communication solutions and resolving operational challenges, maximizing service efficiency and both customer and employee satisfaction-Infuse frameworks and theories of experience design into the design thinking process… Show more -Mentor twelve employees from onboarding to promotion, optimizing employee culture and competency and therefore ensuring consistent, on-time delivery processes-Spearhead launch of new campus food delivery system through effective leadership by providing strategic communication solutions and resolving operational challenges, maximizing service efficiency and both customer and employee satisfaction-Infuse frameworks and theories of experience design into the design thinking process, enhancing decision-making and creative ideation Show less

-Cultivated environment of experiential learning for 400 adults and children per week, allowing for co-creation of artistic ideas and expression through pottery, pen turning, watercolor, painting ceramics-Managed inventory levels daily by tracking and identifying items needing reorder and restock, thereby maximizing guest satisfaction through continuous availability of essential supplies

-Achieved top of team status twice for weekly sets, securing an appointment on first day of job that resulted in a sale, contributing to team-wide revenue growth-Utilized CRM systems to track communication and deliver targeted messaging to 6,000 leads, increasing conversion rates through tailored follow-ups

-Trained two employees throughout the semester in mailroom and warehouse, increasing team efficiency and building genuine relationships-Facilitated conversion to a newly implemented computer system, resulting in accurate use of platform-Assisted thousands of walk-in and call-in customers, persevering until each need was satisfied

-Produced five YouTube videos for a small app receiving a total of 1536 views, spreading awareness for specific illnesses/diseases and fostering a feeling of community and understanding-Utilized role as Deliverables Manager through editing and reviewing projects, ensuring clear and detailed deliverables with eloquent writing-Added 321 videos on health conditions to a small app through marketing and personal contributions-Designed and distributed surveys at app promotion events we… Show more -Produced five YouTube videos for a small app receiving a total of 1536 views, spreading awareness for specific illnesses/diseases and fostering a feeling of community and understanding-Utilized role as Deliverables Manager through editing and reviewing projects, ensuring clear and detailed deliverables with eloquent writing-Added 321 videos on health conditions to a small app through marketing and personal contributions-Designed and distributed surveys at app promotion events we planned, gaining the empathy data necessary to improve app contents and processes and utilizing presentation skills to convey visions to sponsor Show less

-Coached 75+ children at various skill levels as sole instructor, promoting an uplifting atmosphere while accommodating for individual needs and learning styles-Rendered constructive feedback for each student both in person and in writing to encourage goals