Preston Maxwell Email & Phone Number

Ft. Worth, Tx

Resolved digital marketing requests between clients and internal teams in a timely manner, thus improving client satisfaction and retentionTrained all new clients in their use of the proprietary digital marketing software. Consulted clients in the implementation of their SEO strategies, while resolving customer escalations and informing senior staff if further attention was required.

Westlake, Tx

Provided one call resolution by completing financial transactions and answering client questions about financial services and products in the areas of general customer service, retirement, ID Theft, and bank. Awarded the Excellence in Service Award for achieving the top 5% in customer satisfaction surveys in the country, and seen as departmental leader in building rapport, active listening, demonstrating high emotional IQ, and empathy with clients. Received the Attitude of Gratitude Award for contribution as a positive leader within the department by leading team and individual meetings to boost morale and employee engagement of Schwab’s policy and procedures.

Dallas/Fort Worth Area

Created customer service and sales pipelines and streamlined company workflows resulting in faster response times and improved client interactions. Spearheaded company-wide rebranding across all digital and print marketing materials that improved brand recognition, online presence, and web traffic.

Franklin, Tn

Championed local referral network of 30 design-builders and 10 banking partners, increasing sales opportunities and engagement in local marketing events. Orchestrated content marketing strategy including lead magnets and marketing funnels across blog, email, and social media channels, resulting in a 45% increase in organic traffic and 1,800 white paper downloads within 6 months.

Cabot, Ar

Directed digital marketing strategy (website design, content creation, social media marketing, and email marketing), increasing organic traffic by 417% and web leads by 58%. Implemented and trained the entire staff in the use of a proprietary CRM program that improved client interactions and closing rates

Fort Worth, Tx

Winner of Employee of the Year for having the greatest positive impact on the company culture and income for implementing a sales liaison role, which improved sales by 32%. Trained, supervised, and coached 10-15 representatives at national in/outbound sales call center.

Associates Of Arts

Humanities/Humanistic Studies

Completed 48 hours of study.

Education record

Associate Of Arts - Aa, Business/Corporate Communications