Preston Harris

Preston Harris Email and Phone Number

HCL Discover - Technical Director & Innovation Team Lead @ HCLSoftware
Atlanta, GA, US
Preston Harris's Location
Atlanta, Georgia, United States, United States
Preston Harris's Contact Details
About Preston Harris

Preston deploys, refines, invents and constructs innovative CX/UX solutions. He revolutionizes and redefines the way people use these tools by utilizing transformative, big data software solutions. He prides himself on building and maintaining long lasting relationships with a global, Enterprise customer base.He values direct relationships with customers, executives, sales, client success, services, development, support and engineering teams. Driving business value around daily decisions made, while innovating the product and enabling the user base. High levels of technical acumen are balanced with proper judgment, creativity and business savvy.PAST EXPERIENCE:* Assist sales in closing millions in software & services revenue* Assist client success in securing millions in renewals & expansions* Speaker and presenter at Forrester CX, IBM Think, Amplify, Fast Start & Regional User Groups (NA, EU, APAC)* Deliver solutions around struggle & fraud, providing near immediate ROI* Develop Session Replay tools, enabling companies to view each customer visit as they experienced it * Advanced, big data export and import between CX Products, Oracle, SQL, DB2, Hadoop, Splunk, etc.* Administrate on-premises software solutions for Enterprise clients* Architect, demo & deploy CX SaaS solutions, along with cloud native CX on-premises solutions* Develop custom modules to integrate & expand data capture & analytics* Network configuration, validation & diagnosis for typical data capture issuesPREVIOUS LIVES:* Marketing, Estimating and Project Management* Design, Ergonomics, Development, Documentation and Analytics* Advanced networking, hosting, off-site backup & e-commerce solutions* Developed SatComm software with HD video transfer based @ PanAm Sat, Miami* Lead developer on numerous desktop, web & mobile B2B & E-Commerce applicationsSPECIALTIES:Enterprise consulting, architecture, technical sales, product management, project management, purchase negotiations, estimating, cloud computing, virtualization, infrastructure, customer experience monitoring, business analytics, Internet marketing, advanced storage systems, ergonomic design, networking, application development, web development and most any other task at hand.

Preston Harris's Current Company Details
HCLSoftware

Hclsoftware

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HCL Discover - Technical Director & Innovation Team Lead
Atlanta, GA, US
Preston Harris Work Experience Details
  • Hclsoftware
    Hclsoftware
    Atlanta, Ga, Us
    View
  • Hclsoftware
    Discover Technical Director / Innovation Team Lead
    Hclsoftware Sep 2022 - Present
    Noida, Uttar Pradesh, In
    HCL Discover delivers the Big Data, CX solution that Enterprise customers require. As Technical Director & Innovation Team Lead, my job is to deliver on the Discover vision, business solutions and related software integrations at a rapid pace. My extensive experience in the industry, along with a deep understanding of customer enablement & success helps drive product delivery and an unsurpassed customer experience. I challenge our customers to bring us the impossible task - so our team can deliver!
    View
  • Hclsoftware
    Principal Technical Advisor
    Hclsoftware Jun 2021 - Sep 2022
    Noida, Uttar Pradesh, In
    As Principal Technical Advisor, my job is to participate on the technical side of the HCL Discover business and related software integrations. The best part of this role, is that I get to take my extensive experience in the industry, and use it to help onboard, enable & assist the HCL customer base, while also mentoring & enabling internal associates, partners, and assisting with product direction.
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  • Lost Returns, Inc.
    Technical Advisory - Board Member
    Lost Returns, Inc. Jan 2020 - Present
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  • Acoustic
    Principal Solution Architect
    Acoustic Oct 2020 - Jun 2021
    Conway, Arkansas, Us
    Global SWAT Team - Principal Solution ArchitectUIC & Native Mobile Team - SDK Product ManagerThe opportunity to help build the strongest CX features in the industry has now been augmented with an improved focus on assisting new & existing customers, partners and coworkers around the globe! The ability to bridge both Technical Sales & Product Management roles opens a world of opportunity regarding all things related to Acoustic Analytics products and our customer base.
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  • Acoustic
    Senior Technical Product Manager
    Acoustic Apr 2020 - Oct 2020
    Conway, Arkansas, Us
    What an awesome opportunity! Innovating with a bunch of great people at the world’s most trusted behavioral analytics engine! We help businesses create a digital presence that engages customers and keeps them coming back. Experience Analytics (Tealeaf) is a big data powered, machine learning, behavioral analytics product that helps marketers and application owners create a digital world customers can’t wait to use.
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  • Ibm
    Senior Technical Offering Manager
    Ibm Jan 2019 - Apr 2020
    Armonk, New York, Ny, Us
    Everything I accomplished within IBM Tealeaf has revolved around an extreme passion for the product and the CX space in general. My transition from Services Consultant, to Solutions Architect to Offering Manager, simply embraces this passion, and allows me to continue my pursuit to assist everyone I encounter on a perpetual journey forward with this unbelievable product line. I look forward to designing, directing, developing and embracing everything that makes IBM Tealeaf the greatest CX product on the planet!
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  • Ibm
    Senior Cx Saas Solutions Architect
    Ibm Nov 2013 - Jan 2019
    Armonk, New York, Ny, Us
    A seasoned professional with a proven track record of building and managing relationships with over 300 Enterprise customers. A thought leader in Customer Experience analytics with a history of success in leading and architecting the best practice solutions and services offerings available. An innovative thinker, adept at discerning growth opportunities while simultaneously delivering impressive results related to exceptional customer experience. An accomplished leader, proficient at managing client relationships and influencing policies and decisions that promote customer success.Worked to manage and assist Enterprise customer deployments in IBM Cloud, SaaS and on-prem software solutions. Strong background in data center deployment best practices, virtual environments, cloud computing, corporate security, PCI/PII best practices and enforcement, networking, infrastructure, Linux, MS Windows Server, MSSQL, JavaScript SDK deployment, application reverse engineering, legal compliance, fraud prevention, etc.
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  • Ibm
    Professional Services Consultant
    Ibm Nov 2012 - Nov 2013
    Armonk, New York, Ny, Us
    IBM Tealeaf Customer Experience Management solutions help customer-centric organizations deliver better digital customer experience. Tealeaf solutions provide an incisive "view" of the digital customer that empowers organizations to deliver better web and mobile experiences and provide more effective customer service. Increase online conversation rates, raise customer retention and improve customer satisfaction.
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  • Vanson Enterprises, Inc.
    Internet Marketing / Estimating / Project Management
    Vanson Enterprises, Inc. Jan 2009 - Oct 2012
  • 4H Plumbing, Inc.
    It Director / Internet Marketing Director
    4H Plumbing, Inc. Jan 2004 - Jan 2009

Preston Harris Skills

Project Management Cloud Computing E Commerce Software Development Networking Strategic Planning Contract Negotiation Enterprise Software Web Applications Purchasing Infrastructure Team Building New Business Development Contract Management Construction Management Budgets Microsoft Sql Server Consulting Contractors Negotiation Professional Services Marketing Ms Project Customer Service Web Analytics Management Team Leadership Sales Process Scheduler Web Development Project Estimation Sales Management Business Development Value Engineering Project Coordination Vmware Esx Project Planning Proposal Writing Materials Construction Drawings Procurement Product Development Ergonomics Feasibility Studies Microsoft Office Linux System Administration Business Analytics Enterprise Consulting Customer Experience Management

Preston Harris Education Details

  • Seminole State College Of Florida
    Seminole State College Of Florida
    Computer Science

Frequently Asked Questions about Preston Harris

What company does Preston Harris work for?

Preston Harris works for Hclsoftware

What is Preston Harris's role at the current company?

Preston Harris's current role is HCL Discover - Technical Director & Innovation Team Lead.

What is Preston Harris's email address?

Preston Harris's email address is pr****@****tic.com

What is Preston Harris's direct phone number?

Preston Harris's direct phone number is +140746*****

What schools did Preston Harris attend?

Preston Harris attended Seminole State College Of Florida.

What are some of Preston Harris's interests?

Preston Harris has interest in Project Management, Cem, Economic Empowerment, Politics, Computer Science, Software Development, Education, Business Analytics, Developer Training, New Technologies.

What skills is Preston Harris known for?

Preston Harris has skills like Project Management, Cloud Computing, E Commerce, Software Development, Networking, Strategic Planning, Contract Negotiation, Enterprise Software, Web Applications, Purchasing, Infrastructure, Team Building.

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