Preston Kendall Email & Phone Number

St. Charles, Il, Us

St Charles, Illinois, United States

I provide contract facilitation, consulting, and design services for leadership development courses and programs.

Riverwoods, Il

Responsible for delivering leadership programs including facilitation, onboarding external vendors, conducting pilots & train the trainer sessions, providing individual coaching and assessing / analyzing program effectiveness.• Facilitated cohort-based Leadership Development programs with > 175 participants annually.• Leveraged focus groups, surveys, and stakeholder interviews to identify desired outcomes for the redesign of the new manager program resulting in shortened duration, development of custom content, and a condensed, on-site version of the program resulting in a 91 NPS.• Collaborated with stakeholders including Compensation, Human Resources, and Legal to lead the development and delivery of Pay Transparency training for managers.• Partnered with Talent Management to develop and facilitate Year-End Performance Management and quarterly check-in training for employees and managers.• Drove adoption of LinkedIn Learning through targeted marketing and information sessions, achieving >60% activation within seven months.• Onboarded new learning technologies including MindMarker and Adobe Connect to engage learners and reinforce learning outcomes.

Hanover Park, Il

Projects include improving a leadership team’s communication effectiveness by analyzing Forte survey results, providing recommendations and development of the client facing presentation.

Arlington Heights, Il

Reporting to the Vice President of Human Resources, I have focused on the development and retention of our employees through innovative performance and talent management strategies including tools, resources and communications. Highlights include:1. The development and implementation of a talent review process for all Directors and above which will lead to succession planning for the executive level.2. Leading the performance management process including the development of all tools, documents and training.3. Leading a cross-functional group of leaders to review cutting edge research to recommend major changes in our approach to performance management for the 2017 performance year. 4. The development and implementation of an Executive Onboarding program to ensure a world-class onboarding experience.5. Served as lead / project manager for the development of NCH's first off-site Leadership Development Institute day focused on Inspiring Excellence in Leadership. This included identifying multiple presenters (including a nationally renowned motivational speaker) and developing all collateral (presentation, participant guides, etc.)6. The development and facilitation of multiple courses including Individual Development Planning, High Impact Conversations, Facilitation and Presentation Skills, New Manager Onboarding and Behavior Based Interviewing. 7. The development and deployment of internal consulting engagements focused on team building, leadership development and changing organizational culture through the use of various assessment tools (Emotional Intelligence, StrengthsFinders, Forte, Organizational Culture Assessment Instrument, etc.) 8. Served as an Engagement Survey coach, partnering with leaders and their teams to develop detailed Action Plans to improve engagement scores.9. Responsible for a three person team that manages the Learning Management System and room reservations while offering additional Organizational Development support.

Arlington Heights

Reporting to the Director of Human Resources and then the Director of Learning and Development, I was responsible for the following:1. Conducting focus groups to identify and recommend descriptions of the organization's recently revised Cultural Values.2. Revising and facilitating a new Employee Onboarding experience focused on sharing important organizational information in a fun, creative and exciting format.3. Identifying and facilitating a Change Management training program to those affected by the implementation of new technology and processes.4. Developing and delivering Train the Trainer sessions for approximately 20 new trainers to support the implementation of a new Electronic Medical Record (EMR) system.5. Assisting with the organization and facilitation of Work Flow Walk-throughs related to the implementation of the new EMR.

Downers Grove, Il

Reporting to the VP of Talent, partner with 10 educational institutions to recommend, design and deliver strategies to drive team alignment, engagement and performance. 1. Consulting: Facilitated 15+ consulting engagements including “The 5 Dysfunctions of a Team”, “Forte Interpersonal Communications Profile” and “Creation of Team Mission and Vision”. Results: Reached > 120 employees annually with an average facilitator score of 6.9 on a 7.0 scale. 2. Leadership coach: Created high-quality career development plans for leaders across multiple levels, departments and institutions by collaborating to interpret and utilize the results of their 360 Assessment. 3. Change leadership: Implemented consistent change leadership approach with the Project Management Office and other high-profile teams leading large scale change. Results: Created change team charters, improved stakeholder identification and buy-in process and robust lifecycle communication strategies. 4. New leader transition program: Analyzed, designed and implemented new leader transition program. Stakeholdered with HR and Operations leaders, consolidated multiple viewpoints into one approach. Results: Consistent new leader program expediting new manager’s performance through first year. 5. Team alignment: Partnered with departments and institutions to facilitate annual goal setting and calibration process. Results: Clear alignment around department and institution objectives, elimination of redundant goals, identification of interdependencies with other departments.6. High performing teams: Designed, developed and facilitated five-week team-building engagement to launch the new AskHR Service Center. Results: Team exceeded all service and quality metrics during first week of operation and continues to exceed expectations.

Downer Grove, Il

Served as right hand to the VP of Talent to build Talent Management function. 1. Program development: Collaborated with HR and Operations leadership to design, develop, and deliver all aspects of the DeVry Leadership Center including curriculum design, vendor management, facilitation and deployment. Results: Created 29 course curriculum including self-leadership, performance management, and leading others. Provided > 100 instructor-led courses in over 20 locations in the U.S., Canada and Caribbean annually.2. Training and development: Facilitated 25+ leadership courses annually. Key courses included “Situational Leadership II”, “The 7 Habits of Highly Effective People” and “High Impact Conversations”. Results: Reached 500+ employees annually with an average facilitator score of 6.9 on a 7.0 scale.3. Master trainer: Trained new TM Consultants, HR Business Partners and other Leaders responsible for delivering internally developed content. Results: Hosted over 15 instructor-led and web-based train-the-trainer sessions to ensure brand and quality metrics were adhered to.4. Department dashboard: Developed and managed department quarterly dashboard. Results: Identified number of courses and consulting services delivered, attendee volume and quality metrics of both facilitators and content. VP of Talent able to report on progress and continuous improvement efforts.5. Budget: Drafted and provided oversight of the department’s $1.2M annual budget. Results: Negotiated annual cost savings > 10% in FY ’14 and created greater efficiencies in contract management.6. Project management: Led implementation of SumTotal Learning Management System which included data mapping, design and structure, development of processes and procedures and all change management communications. Trained administrators, HR partners and managers. Results: Over 9K users registered for ILT courses, completed e-learning or participated in function-specific knowledge tests.

Naperville, Il

Provided learning, development and HR support to > 1,800 employees in seven locations across three states.1. Human Resources Manager: Managed recruitment function, employee relations, and implementation of Home Office initiatives as interim Human Resources Manager while continuing to serve as Training Manager. 2. Partnered with Home Office to facilitate all HR sponsored training and recognition initiatives. Results: Implemented new performance management system to more than 150 leaders and developed and executed local and Home Office recognition programs.3. Developed quarterly training calendar, registration process and level one evaluations for all courses.4. Designed, developed, facilitated and tracked new hire training consisting of company history, systems, processes, product knowledge, customer service and diversity initiatives. Results: successfully on-boarded and trained over 1500 employees.

Aurora, Il

Assisted in the development and facilitation of a 6-week new insurance agent sales training program including:1. Sales2. Underwriting3. Claims4. Customer Service5. Systems 6. On-the-job training activities7. AAA membership benefits

Vernon Hills, Il

Developed and maintained recruiting strategies in partnership with mid-western universities to attract top level sales candidates. Results: consistently exceeded hiring and attrition goals averaging four new hires per month while averaging less than 18% attrition.

Boling Brook, Il

Provided tactical and strategic staffing support including receipt of job requisitions, recruitment and selection of candidates, scheduling start dates and conducting new hire orientation. Results: achieved Norrell’s Four Star Quality Award in 1998.

Masters, Business Administration

Ba, English