Preston Mayo Email & Phone Number

Atlanta, GA, US

• Leader of 4 Customer Success “Account” Managers and 1 Operations Manager withProduct and Relationship management responsibilities
• Leader for change management, working cross functionally with 70+ employees in10+ departments to implement process improvements
• Optimized Sam’s Club Value Program replenishment process, reducing lead times fordigital data up to 75%
• Manages and grows portfolio of 300+ nationwide gift card partners generating $137 million in yearly sales
• Produces weekly enterprise level UI and UX changes in CRM system QuickBase

Greater Atlanta Area

• Established and manage business organization to support operational tasks for account management team
• Supported $190+ mil conversion to new Sam’s Club product suite, creating custom processes with internal teams and external stakeholders to ensure successful launches
• Built CRM tools to automate print quotes, track deliverables, and house retail orders previously managed via email and spreadsheet.
• Leads 3 employees in logistics project management, ensuring $150 million of pre-activated gift card product is correctly shipped, processed, and paid each year
• Assists teammates in designing UI changes in CRM system QuickBase

• Implemented shared inbox system of management, streamlining workloads, increasing employees cross training, and providing scalability and flexibility during times of peak demand
• Developed custom ranking algorithm to quantify gift card partners. Data was used to calculate department ROI, set contract renewals, and maximize profitability.
• Serves as account manager for 15 regional and national brands, advising on sales opportunities, printing, shipping, marketing opportunities, and contract negotiation
• Consolidated operational and process improvement projects into one role, addressing partner and internal concerns for over 3500 orders a year
• Managed all projects and provided coaching to a full time employee, and an intern on process of cataloging and managing over $1 million of excess inventory per year

• Established process with logistics, finance, and retail teams to offer specialized pre-activated gift card products. $113 mil activated under this process to date.
• Managed 30+ regional and national brands, driving sales to as high as 84% year over year
• Formed strategic relationships with liquidation companies to re-purpose over $800k in unusable inventory

Atlanta, GA

• Designed system with Finance and Warehouse teams to identify, categorize, and address over $8 million dollars to date in excess inventory
• Became the subject matter expert in 5 team’s processes to standardize the end of the inventory life cycle
• Implemented a consolidated workflow of qualifying partner graphics; utilized on hundreds of pieces of artwork per year

Conyers, GA

• Led a 7 person team to upload 500 new products to Home Depot’s website resulting in a $5 million dollar sales bonus
• Worked cross-functionally to coordinate technical and sales teams in analyzing and improving the Home Depot e-commerce process
• Performed process mapping and inventory analysis to determine new fulfillment system for Catalog Services department
• Managed the Catalog Services department after departure of both employees; facilitated average of 450 monthly orders
• Hosted a Kaizen event, organizing the IT, Supply Chain, and Marketing departments to lead a cost-benefit analysis regarding outsourcing literature operations
• Managed 74 nationwide accounts on a $15 million, 4 man sales team providing project implementation, product expertise, and order management to customers

Atlanta, Georgia

• Mentors, monitors, and serves as a role model for 200 ethnically diverse residents
• Organizes events and coordinates with 14 other peer leaders to create both informative and enjoyable programs
• Designs, markets, and facilitates building and area wide events ranging in size from 10 to 200 residents
• Guides new staff members in job responsibilities
• Serves as first responder in crisis management situations

Atlanta, GA

• Taught 6 chapters of calculus and proctored exams for 36 students
• Worked as both an in-class instructor and an outside of class tutor offering review sessions and individual help
• Student feedback was an average of 4.899 out of 5 in different categories of teaching effectiveness

Greater Atlanta Area

• Researched and cataloged 500 gas, water, and electric municipalities for competitive analysis
• Obtained contact info and financial data for use in targeted “pain letters” to assist the sales process

Atlanta, GA

• Reached over 8,000 people through combined marketing strategies for entrepreneurship networking event
• Designed advertisements and 10 posters using Photoshop
• Advertisements and strategies resulted in over 250 alumni and professionals attending the event

Hartselle, Alabama

• Learned Magnolia River’s proprietary software package to inform gas municipality directors of features and benefits
• Contacted and presented sales pitches to 194 gas companies nationwide
• Trained on IBM sales technique