Preston Mcnabb Email & Phone Number

Austin, Texas Metropolitan Area

- Offer support for end users and developers for all Auctane brand API products which includes the ShipEngine and ShipStation APIs- Offer email/chat troubleshooting and support experience. - Created internal tickets about errors/bugs with JIRA to help identify and resolve issues reported by our users.- Collaborate with development, engineering and other departments as needed to resolve issues quickly and efficiently -Update internal and customer facing API documentation as needed when changes are implemented-Provide ongoing API training and coaching for internal Auctane teams

Austin, Texas Area

- Support customers and developers for all API system inquires, including extensivetroubleshooting and general questions.- Directly support users to facilitate their development of custom connections using the ShipStation and ShipEngine APIs.- Work with team members and software developers to troubleshoot and test new API integration features before and after launch-Conduct quality assurance testing of our API endpoints.- Provide ongoing technical documentation, coaching, and feedback to internaldepartments.

Austin, Texas Area

• Operated the real time management of 30-50 employees to tactically deploy services to customers in an efficient manner.• Responsible for the day-to-day live operations, which included the managing of a large valet workforce, strategic customer matching, lot and asset inventory, customer escalations and in-field troubleshooting.• Communicated cross functionally with 5 city operations teams, in field supervisors and General Managers, overseeing an internal dispatch system to manage everyday logistics.• Oversaw quality assurance and troubleshooting for our proprietary, in-house built logistics platform and iPhone app used to run operations in remote cities.• Worked closely with product, engineering and customer service teams to constantly improve our internal software and processes, as well as the customer facing app and operations to provide the absolute best experience.

• Effectively communicated with customers and employees to deliver top level customer service • Analyzed situations to resolve issues and with professionalism • Communicated customer complaints, requests, and feedback to company management• Multi-tasked and managed time effectively to meet customer satisfaction

-Instructed students through training sessions and swim events-Developed positive and professional relationships with participants and their parents -Efficiently responded to member questions, comments and concerns.-Facilitate in the safety, cleanliness and order of the Aquatics Department

San Antonio, Texas Area

• Organized and coordinated multiple events each semester for freshmen students• Assisted supervisors with daily administrative tasks • Helped with the recruiting process of peer mentors• Created unique videos and promotional materials for educational and marketing purposes • Facilitated weekly department meetings attended by our employees and managers• Utilized social media to promote events and information to students

The Software Development/Coding Boot Camp At Ut Austin, Computer Science

Bachelor’S Degree, Radio, Television, Film And Mccombs Business Foundations, Senior

Activities and Societies: Delta Kappa Alpha National Professional Cinema Fraternity

Education record

Activities and Societies: UTSA Honor Society

Education record