Cybersecurity renewal specialist responsible for the entire Cisco cybersecurity software portfolio supporting the Global Enterprise Central region.

Cisco Umbrella, CloudLock, ESA, AMP, and Threatgrid renewal specialist supporting the Global Enterprise MWA region. ARR ranging from $100k up to $1mm+.FY20 attainment: 108%

Umbrella and CloudLock renewal specialist supporting Texas SMB and Managed Service Provider accounts. Average ARR ranging from $10k to $30k.

- Responsible for ~450 SMB/Mid-Market Cisco Umbrella and CloudLock accounts with $5-8k in ARR- Retain an 87%+ renewal rate per quarter- Perform demos for current and prospective customers- Educate customers on features and best practices of Umbrella and CloudLock- Recognize opportunities for upsells and cross sells- Engage in opportunities with core Cisco account team, product specialists, and security specialists- Partner with resellers from Cisco’s vast channel landscape

Big Sky Bounce and Party Rentals was founded Summer of 2022. We are a two-man co-owner team at this time, and plan to expand over the next year+ as we grow. Our goal is to serve up fun to the hyper growth area of Dripping Springs, TX and its surrounding communities, making each kid's birthday or family event a little more memorable! Currently we have nine unique inflatable castles and slides to give our customers a variety of options to suit their needs. Our focus is on creating fun, safe environments up to TDI requirements, and providing the best customer experience possible!

- Responsible for 30 preferred Corporate accounts in Houston with annual revenue spend $10m+- Maintain professional relationships with customers to ensure best possible experience- Field quote requests and general customer questions/concerns/issues- Successfully be my customers'​ "face of Dell"​ as their main point of contact - Work closely with my Account Executive in the field, various technical sales reps, and specialists- Stay knowledgeable of Dell's ever-expanding product portfolio and communicate changes to customers- Utilize all of the resources at my fingertips to ensure customers get the full answer they may be searching for- Occasionally work with channel partners to bring added value to customers- Seek out new opportunities, work closely with account team on them, and keep all Salesforce.com opps up to date- Work successfully as a team player on our regional team, share best practices and ideas, and help new hires learn the day-to-day tasks that come with being an inside sales account manager- Blended quarterly quota attainment since beginning at Dell: 96%

- Cold call prospective leads- Qualify leads by building rapport and gathering personal information- Follow up with leads up to four times a week with calls, voicemails, emails, etc- Cross-sell auto and home insurance- Generate auto and home quotes inside Customer Service Workbench- Build value for customers in the personal relationship aspect - Accurately describe products and coverage to potential clients- Customize products to suit clients' best interests- Work closely with other agents to increase selling skills and insurance knowledge- Record and maintain detailed call logs- Set up followup appointments with potential clients

- Supervise up to 30 employees at one time- Strategically plan when to give employees breaks and lunches to maintain low average checkout time for customers as well as keep partners satisfied- Understand and find solutions to customers' issues/problems- Work closely with other departments to answer customer needs to the best of my ability, and create positive word-of-mouth through excellent customer service interaction- Make on-the-spot decisions regarding opening extra registers, while maintaining the correct number of baggers- Coach central checkout employees daily to be more efficient in terms of fast but safe checkout speeds, keeping customer relationships at a positive level, and how to use down time effectively- Perform overrides at registers- Handle cash of up to $1,000 per shift in regards to getting change for employees when necessary- On-the-job training for baggers and cashiers- Maintain the right number of scheduled hours daily in direct relation with current sales and total scans - Excellent and advanced knowledge of the entire central checkout department of HEB

- Created shipments and invoices- Proofread and edited monthly newsletters to be sent out to current customer base- Learned and worked with Google AdWords and Analytics- Utilized Quickbooks to update customer information