Production Support Specialist
CurrentWork closely with product manager (PM) and engineering on all major product/project development projects.Serve as a Pinpoint contact with client on all project/product deliverables including; a. “Leading” client conference calls and (with sales) on-site meetings b. Rolling out of new systems and incremental features to existing systems, c. Resolving all bugs or tickets – the “buck” for client problem resolution stops with production d. Fielding and working with PM/sales to prioritize client feature requests.Ongoing system maintenance and defining, documenting and negotiating with engineering any production system enhancements Creating user documentation for system administrative features and, as appropriate, training client administrative personnel on usage of the systemAssisting with system testing and client deploymentWork with Adobe tools and other creative software to create custom art-work, commercial banners, client logos, etc.Ongoing education to maintain enhanced job related skill set – e.g., HTML development, introduction to SQL databases, advanced Flash courses, etc.