Anthony Previte Email & Phone Number

Phoenix, AZ, US

Phoenix, Arizona, United States

• As part of a DevOps team, work with business users, project managers, and developers to design and improve enterprise IT systems for the Arizona Motor Vehicle Department.
• Served as Lead Business Analyst on several large projects, including a nearly complete replacement of the Arizona Insurance Verification System, as well as the ground-up development of a new traffic incident reporting.
• Developed very strong SQL skills and used them routinely to… Show more
• Developed very strong SQL skills and used them routinely to diagnose issues, assist testing, facilitate report and query development, and research best implementation routes for new features. Led a large data.
• Developed extensive experience with real-time (API) and batch-based integrations and data feeds. Led several efforts that improved batch processing and reporting.
• Led a significant reduction in backlogged report requests. Helped standardize the request, testing, and delivery process for reports and queries. Show less

Phoenix, Arizona

• Joined the 3rd largest prosecution agency in the United States. Responsibilities include facilitating application and automated workflow development, providing high-level application support, maintaining the case.
• Developed a multitude of SQL-based reports that facilitated easier case processing, enabled agency leaders to gain better insights into our data, assisted compliance with… Show more
• Developed a multitude of SQL-based reports that facilitated easier case processing, enabled agency leaders to gain better insights into our data, assisted compliance with litigation-related discovery and public.
• Led continuous improvement efforts in several business areas with a focus on diversion case processing and improving data feed reliability.
• Using an iterative, AGILE-based framework, collaborate with agency leadership and developers to design applications and business processes that are straightforward, efficient, and reportable.
• Led the design and setup of multiple multidirectional data feeds, and built the reporting and auditing infrastructure for each. Show less

Phoenix, Arizona

• Promoted to PC/LAN Technician. Position required strong problem solving, time-management, critical evaluation, data entry, and analysis skills. Often required quickly learning new technologies to deploy them, train.
• Provided desktop & application support to end-users, along with great customer service.
• Led the completion of multiple successful projects of varying size and complexity, including a large project involving the replacement of… Show more
• Led the completion of multiple successful projects of varying size and complexity, including a large project involving the replacement of over 1500 computers and related equipment at several locations.
• Created several shared dashboards and queries to enable colleagues and management to easily track tickets and important metrics, resulting in more efficient customer support.
• Drove continuous process improvement to enhance customer service and adherence to ITIL best practices. Show less

Phoenix, Arizona Area

• Joined a large court IT department as a Senior/Lead Help Desk analyst and quickly became a go-to person on the team. Performed problem diagnosis, needs analysis, and general troubleshooting to resolve a wide range of.
• As one of two senior analysts, handled many of the more advanced calls and served as dispatcher for the PC/LAN technician team.
• Drove the Helpdesk to its highest first-level resolution rate since its… Show more
• Drove the Helpdesk to its highest first-level resolution rate since its formation, increasing customer satisfaction and reducing the output of tickets to other business units.
• Streamlined the procedures for maintaining user accounts on the court’s web-based case management system (iCIS), shortening customer wait times and reducing the labor cost per account. Also served as the primary.
• Led effort to update documentation on the customer-facing knowledge base, encouraging self-assistance and reducing unnecessary calls. Show less

Bachelor’S Degree, Business (Communication)

+Certificate in Applied Business Data Analytics

Associate'S Degree, Science

Associate'S Degree, Arts

High School