Preya John Email & Phone Number

Accounts Receivable and Accounts Payable. Responsibilities include: Providing outstanding customer service while responding to customer's inquiries, questions and problems. Also, providing Customers with exceptional treatment, complete and accurate information, resolving complaints and problems in a professional mannerAssisting in the delivery and service process Assisting in managing Customer retention activities Maintaining and updating Customer information Providing general administrative support for the Service Center and FAM Direct contact with all customers and potential customers Review and follow through with all new construction projects, which includes, city, county submissions of permits and inspections Point of contact person for all subcontractors, builders, contractors, state, city & county officials, and the homeowner for all new constructions and on-going projects Open all new accounts into software, schedule deliveries and/or service calls Process all vendor payments via check or credit card- Accounts Payable Enter all payments into software and apply them correctly to account holders- Accounts Receivable Oversee Petty Cash for both branches within the Treasure Coast Area

Oversaw all functions of 5 members of the Customer Service team Handled all inquiry calls as well as escalated calls from Medical Care providers, Employees, Attorneys and Adjusters in regards to status of payments or concerns pertaining to Worker's Compensation bills/reimbursements/MAR via telephone.Provided current, relevant and timely information .Trained new employees within the department.Responsibility: notification of all transaction of $10,000.00 net worth or more to insurance carriers; monthly and yearly appraisal evaluation of employees within my staff; daily statistic reports of each member of the staff; follow through with daily, weekly and monthly quotas; Bill Review Team LeaderOversaw all function of 15 member staff.Handled the data entry process which included processing bills according to state regulations and rules for Worker's Compensation within state mandated turnaround times.Responsibilities included: knowledge of Worker's Compensation Fee Schedule and State Rules for all states, daily statistics reports, utilization review of questionable bills, oversight of production for each team member, follow through with quota and expectations for each team member, troubleshooting within the department, organizing and scheduling team meetings for team inquiries or issues. .

Provider Relations Supervisor: Oversaw all functions of a 7 member staff. Responsibilities included: resolution of all escalated calls within the provider relations department, assessment of provider disputed bill issues based on state fee schedule, check tracers, carrier's inquiries, communicated efficiently between all departments, and the review of all outgoing spreadsheets to clients and providing a confirmation to upper management with any corrections before releasing.Some training responsibilities included: quality assurance, adhering to fee schedule guidelines for all states and procedures to ensure a high level of service to clients and vendors. Responsibility included: notification of all transaction of $10,000.00 net worth or more to insurance carriers; monthly and yearly appraisal evaluation of employees within my staff; daily statistic reports of each member of the staff; follow through with daily, weekly and monthly quotas.

Oversaw all functions of a 6 member customer service teamHandled functions including order entry, tracking, problem-solving and technical supportProvides current, timely and relevant information Trained new employees in office positionsServed in other capacities at QCI handling tasks that included Billing, Shipping, Account Management, and Inventory ManagementDirect contact with all clients and potential clients