•Correctly documents and labels all orders correctly through interpretation and understanding documentation including pick slips, packaging details and shipping labels.•Balances fulfilment responsibilities with customer interaction and offering service including supporting issues to resolution.

• To diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion so that we can understand the nub of the problem & ensure a one-step solution.• To ensure proper interaction with customers & comments are properly captured on the inhouse to ensure that tickets are resolved within the SLA & in case it remains unresolved, ensure customers are given timely updates on the tickets.• To monitor networks & keep track of any outages to pass on the information to the the concerned team so as to minimize customer downtime as much as possible.• To check the Wireless Links for any issues (if required also aligned engineer) & Configure Radio Devices (Ubiquiti Devices, Mikrotik Devices, Cambium Devices, Mimosa Device) to ensure proper throughput in /case customer the last mile is on RF.• To provide remote support to onsite engineers wherever needed.• To conduct RCA in case of repeat outages & resolve it.• Generating the Downtime Report whenever Account Manager has required that and also providing to the customers.• To Entrain New Joiners with Technical Techniques.• Maintaining and Creating Robot Alerts with the Help Developer Team for Time Management.• Upgrading the Firmware in Routers and Radio Device whenever Required.• Collaborated with network engineers, field technicians, equipment vendors, and telecom carriers to effectively troubleshoot and resolve various types of network issues and outages.• Work in rotational shift and Holidays.• Respond to all client requests for technical support by call, email. • Monitor automated and end-user incident and outage reporting, troubleshoot, and resolve problems with ticketing software.

• To design, implement, maintain, and support growing network infrastructure• Hands-on experience with Cisco routers backup, recovery & password reset.• To configure, maintain and troubleshoot end-user workstation hardware.