Pamela R. Fleming Email & Phone Number

Houston, Tx, Us

Houston, Tx, Us

Change Navigators LLC is a leading consultancy specializing in comprehensive Organizational Change Management (OCM) and Leadership Development services. We support global and domestic businesses through organizational and IT transformation projects with a wide range of offerings:📍 Full-Scale OCM Program and Project-Based Support and Execution📍 Leadership Development (Informal Leaders, New & Emerging, Mid-Level, and Project Leaders)📍 Coaching Programs📍 Training Development📍 Strategic Communications Planning and Execution📍 Change Management Practitioner and Non-Practitioner Workshops📍 Compassion Fatigue Workshops📍 Professional Speaking EngagementsWith over 20 years of experience across diverse industries and countries, we excel in navigating organizational change, ensuring seamless transitions, and driving sustained success.At Change Navigators LLC, we believe in the power of people. Our mission is to empower leaders and teams to thrive amidst change, fostering resilience and growth. We are passionate about making a positive impact and are dedicated to guiding our clients through every step of their transformation journey.

Houston, Texas, Us

Established and led the MHHS Transformational Change Office from inception, supporting over 32,000 employees through multiple system-wide change initiatives.Developed and delivered a fully customized Transformational Change Practitioner workshop, enhancing internal change capability by training 116 practitioners, achieving a 99.6% satisfaction rate in employee experience, and saving MHHS over $520k in outsourcing training to Prosci.Initiated a Change Practitioner Community of Practice (CoP) to foster ongoing cross-collaboration and continuous learning.Provided strategic counsel to C-Level Executives on Change Leadership activities for a multi-year, $500 million Cerner to Epic EHR implementation.Designed and facilitated two change management sensing session workshops for over 60 Clinical Rapid Implementation Groups (RIGs) and 5 Revenue Cycle Rapid Implementation Groups (RIGs).

Chandler, Arizona, Us

Established and led a Business Transformation Change Management Office, supporting multiple global initiatives totaling over $800 million across the US, China, Belgium, Germany, South Korea, and Hungary.Directed change management for a $125 million SAP SuccessFactors Employee Central (ECC) and S4HANA implementation. Collaborated with business leaders and key stakeholders to standardize processes and ensure business readiness.Managed a team of 8 change management direct reports and 19 contractors across multiple countries, executing deliverables such as stakeholder assessments, readiness and risk assessments, impact assessments, communications, and training.Served as the communication strategist for the 150+ member Global Change Champion Network (GCCN), achieving over 90% participation and attendance in GCCN calls and activities.

New York, Ny, Us

Clients: Montefiore Medical Center, Froedtert Hospital, Burton Snowboards, Marshfield Clinic, Russell MetalsLed transformational change initiatives across North America, including Canada, focusing on innovative technology, processes, and people-related impacts for Infor M3 and Human Capital Management (HCM) implementations.Guided Executive and C-Suite client design sessions, gaining a deep understanding of client business needs and devising comprehensive plans and risk mitigation strategies to address those needs.Collaborated with leaders, mid-managers, and end-users to develop effective training interventions for Infor M3 implementations, utilizing training needs assessments, training strategy development, role mapping, and curriculum design.Facilitated a comprehensive Change Management workshop, equipping employees with the knowledge and skills to effectively execute change management, ensuring alignment with organizational goals and enhancing overall project success.

Glen Allen, Va, Us

Clients: ExxonMobil, BrockChange Leader for an $8 million global implementation of four major ERP systems: Finance, HRIS, Workforce Management, and Estimating. Utilized comprehensive change management strategies to drive ultimate end-user adoption and ensure successful implementation, conducted robust stakeholder and impact assessments to identify impacted groups and gain insights into the level of impact of ERP implementation.Developed and executed detailed change management plans to address identified impacts, informed by assessment findings. Created and implemented targeted communication plans to keep all stakeholders informed and engaged throughout the implementation process. Designed and delivered tailored training programs to equip end-users with the necessary skills and knowledge for effective system utilization.Collaborated with cross-functional teams to ensure alignment and integration of change management activities with overall project goals. Monitored and evaluated the effectiveness of change management initiatives, making adjustments as needed to optimize outcomes and ensure sustained adoption.

Sugar Land, Tx, Us

Served as the strategic change advisor for a value chain optimization transformation, which: * Decreased product offerings by 40% * Rationalized plant operations * Sunset unprofitable products * Resulted in $25 million in savings for the spin-off of a newly created upstream organizationManaged all aspects of a complex change management program with 8 disparate workstreams for a company-wide digital transformation, which: * Resulted in a $20 million cost reduction * Increased operating income by 10%Conducted thorough stakeholder analysis and impact assessments to identify key focus areas and ensure alignment with organizational goals. Developed and implemented comprehensive change management plans, including communication strategies, training programs, and risk mitigation tactics. Collaborated with cross-functional teams and senior leadership to drive engagement and support for the transformation initiatives.Monitored and evaluated the effectiveness of change management activities, making necessary adjustments to optimize outcomes and ensure sustained benefits. Facilitated workshops and training sessions to equip employees with the skills and knowledge needed to adapt to new processes and systems. Provided ongoing support and guidance to ensure smooth transitions and successful adoption of changes across the organization.

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Client: EntergyManaged comprehensive ERP change management for Utility client, supporting their strategic initiatives to modernize electrical and gas operations.Oversaw the deployment of Enterprise Asset Management Systems (EAM) and Workforce Management Systems (WFMS) across all Operating Companies.Conducted detailed stakeholder and impact assessments to identify affected groups and understand the implications of the ERP implementations. Developed and executed tailored change management plans, including communication strategies, training programs, and risk mitigation measures. Collaborated with senior leadership and cross-functional teams to ensure alignment with organizational goals and drive successful adoption.

Zurich, Zurich, Ch

Client: LyondellBassellExecuted comprehensive change management deliverables for an SAP S/4HANA implementation, including stakeholder and readiness assessments, impact and risk assessments, and a communications campaign. Effective stakeholder management, deployment readiness, and sustainability planning ensured project success. Coordinated with offshore resources to ensure global buy-in and adoption targets were met.Facilitated Business Process Workshops to map current and future states and understand impact implications.Developed, designed, and implemented KPIs to measure the impact of interventions on individuals and work groups and provided remediation as required.Established a sponsorship coalition to accelerate and enhance transformation efforts and overall project

Houston, Texas, Us

Selected as the Change Executive to lead the change management activities for the $34 billion Halliburton-Baker Hughes M&A, overseeing key locations in Dubai, Kuala Lumpur, London, and Russia. Spearheaded strategic initiatives to ensure seamless integration and alignment across diverse regions.Managed a global team to develop a comprehensive playbook, incorporating a functional toolkit with change and communications measurement tools, templates, and metrics. Ensured the toolkit was customizable to meet the specific needs of local areas, enhancing its effectiveness and applicability.

Houston, Texas, Us

Collaborated with senior leadership to establish Halliburton’s internal Change Management Office, overseeing all change management initiatives and deliverables for IT and organizational projects. It successfully managed a diverse portfolio of over 80 projects annually, significantly improving project delivery timelines, stakeholder engagement, and overall organizational agility. This initiative led to a 20% increase in project success rates, a 15% reduction in resistance to change, and a 25% improvement in stakeholder satisfaction scores. The Change Management Office also contributed to a 10% decrease in project costs through more efficient resource allocation and risk management.Managed a team of 9 full-time resources, providing strategic direction, fostering a collaborative work environment, and ensuring optimal performance and alignment with organizational goals. This included regular performance reviews, professional development opportunities, and effective resource planning to meet project demands.

Houston, Texas, Us

Clients: Halliburton, BP, Kinder MorganConducted project and change management on multiple initiatives resulting from the Gulf Oil Spill, ensuring effective response and recovery efforts. Developed training on new processes and protocols consumed by 85% of the workforce, significantly enhancing understanding and compliance.Oversaw a Global Corporate University project, which included the implementation of a Global Learning Management System (LMS), Performance Management (Goal Setting, Mid-Year, and Year-End reviews), and Succession Management—increased performance management effectiveness by 45% through the successful deployment of these systems.Developed and executed comprehensive training programs to ensure all employees were proficient in using the new systems and processes. Collaborated with global teams to ensure consistent implementation and adoption across all regions.Monitored and evaluated the impact of the new systems, making necessary adjustments to optimize performance and achieve desired outcomes.

Houston, Tx, Us

Led process improvement projects utilizing Six Sigma methodology to streamline operations, reduce redundant processes, and lower costs.Conducted comprehensive requirements gathering workshops to identify inefficiencies and areas for improvement.Captured significant operational savings through the implementation of optimized processes.Reduced patient wait time by 40% by enhancing exam room turnaround times post-patient visit.Developed and monitored key performance indicators (KPIs) to measure the effectiveness of process changes and ensure continuous improvement.

Baton Rouge, Louisiana, Us

Developed and implemented comprehensive change management strategies for state programs, ensuring alignment with business objectives and enhancing overall project success.Led cross-functional teams in conducting stakeholder analysis and impact assessments, identifying key focus areas, and developing targeted interventions to address identified challenges.Designed and facilitated training programs and workshops to build organizational change management capabilities, resulting in improved employee engagement and adoption of new processes and systems.Collaborated with senior leadership to create and execute communication plans, ensuring clear and consistent messaging throughout the change process and fostering a culture of transparency and trust.

Master'S Degree, Human Resource & Organizational Development

Master'S Degree, Public Administration

Bachelor'S Degree, Information Systems And Decision Sciences

Leaders Facilitating Change

Veterans Entrepreneur Program

Mattress Mack School Of Selling Program

Phd (Abd), Organizational & Leadership Development