Preston Gross Email and Phone Number
Preston Gross work email
- Valid
- Valid
Preston Gross personal email
Call Center Pro with 5 years of experienceCustomer Service Pro with 8 years of experienceSales | Customer Service | Team Development and Mentoring | Technical Troubleshooting | Case ManagementProactive, dedicated, proven leader in sales and customer service.Innovative, out of the box thinking drives my performance with strong technical skills developed over 10 years in various industries.Contributions• Led team to resolve a number of complaints with multiple states Attorney Generals to save dealer license for Carvana. • Consistent leader in customer satisfaction and sales. • Received extensive training in Microsoft Office suite and web hosting technologies.• Award Winning QA scores.Management SkillsSales | Training & Development | Customer Service Excellence | Leadership Development | Conflict Resolution | Time Management | Ownership | Relationship Management | Team Building | Strategic Planning | Mentorship
Dynasty Legal Documents
View- Website:
- dynastylegaldoc.com
- Employees:
- 2
-
OwnerFirebeard Technologies Aug 2016 - PresentMesa, Arizona, United States• Installing and troubleshooting A/V hardware. (TV mounts, surround sound, projectors)• Installing, configuring and troubleshooting business/personal hardware and software. (VOIP, client devices {Apple or Microsoft}, servers, printers, scanners) • Recover and restore files from endpoint devices and servers.
-
Legal Services DirectorDynasty Legal Documents Apr 2022 - Present~ Conduct initial contact with clients, identifying needs and arranging follow-up with legal counsel.~ Maintain discretion while handling highly sensitive, confidential cases and billing information. ~ Introduced case management software increasing effective case communication, billing, and time tracking between clients and employees. ~ Acquired Accident and Health or Sickness, Life insurance producer license for Arizona. License # 20453251
-
Sales ConsultantDynasty Legal Documents Aug 2018 - Apr 2022Mesa, Arizona, United States• Redesigned and maintain business website with WordPress, creating an increase in leads and sales.• Conduct initial contact with clients, identifying needs and scheduling follow up with legal counsel. • Introduce new technology to accommodate easier access to our services through virtual meetings.
-
Senior Executive Resolutions AdvocateCarvana Apr 2021 - Apr 2022Tempe, Arizona, United States• Resolved high priority complaints at a large capacity case load and handled high profile customers with vehicle purchase process from start to finish. Every case assigned resolved swiftly, thoroughly and exercised independent judgement on case resolution. • Notated all communication on the client profile through the Salesforce CRM. • Led multiple specialized teams to successful resolution of high impact legal cases utilizing investigative capabilities to independently negotiate resolutions. Received awards for outstanding performance.• Applied de-escalation techniques to overcome customer roadblocks, turning negative experiences into positive ones. • Trained new and existing employees through call listening and shadowing. Sent notes on training to supervisor for tracking and follow up on improvement areas discussed. • Started a company wide initiative that resulted in significantly less money spent and higher customer satisfaction per case resolution. -
Entrepreneurship Catalyst For Startup VillageArizona State University Aug 2019 - Jan 2020Mesa, Az, United StatesTemporary Contract:• Function as a liaison and navigator for ASU community members who are seeking to engage with entrepreneurship opportunities. • Develop partnerships and resources regarding entrepreneurship at ASU among undergraduate/graduate students, faculty and staff. • Promote entrepreneurship opportunities through campus events, workshops, tours, information sessions, and one-on-one or group meetings. • Help others identify and navigate resources and opportunities related to entrepreneurship; meetings can occur in person, via email, phone, or through online platforms, such as Zoom. -
Service Delivery Team LeadTtec Jan 2019 - Apr 2019Tempe, ArizonaTemporary Contract: • Weekly coaching and documentation of 18-person team including new FCC guidelines and consultation.• Communicated customer issues and updates to the agent call flow to account for new customer issues. • Developed agent incentive program that was adopted for the entirety of the contract. -
Productivity ConsultantGodaddy Dec 2017 - Apr 2018Phoenix, Arizona Area• Received extensive Microsoft Office Suite training.• Troubleshooted client issues and resolved quickly.• Exceeded monthly sales targets while maintaining high satisfaction scores.• Installed and configured Microsoft Office apps on endpoint devices. -
Sales SupervisorGodaddy Apr 2017 - Dec 2017Phoenix, Arizona Area• Supervised a team of 16 inbound agents.• Delivered on team monthly KPIs {sales, customer availability, re-contact rate, etc.}• Trained agents on new policy and consultation techniques. • Analyzed calls for QA and developed agents to communicate more effectively with our clients.
-
Customer Care ConsultantGodaddy Apr 2016 - Mar 2017Phoenix, Arizona Area• Responsible for assisting customers by determining their unique issues and providing a solution during the course of a phone call. Issues ranged from account support to account additions. • Utilized strong product knowledge, efficiency and courtesy on every interaction.• Regularly exceeded expected sales metric while maintaining the top customer satisfaction scores monthly.• Received multiple awards for top sales and customer satisfaction ratings.
-
Home Theater ConsultantBest Buy Nov 2015 - Apr 2016Mesa, Arizona- Actively listen and question customers to identify their audio/visual needs. - Develop a unique home theater package for the customer.- Promote financing options to assist our customers in affording their home theater package. -
Cloud EngineerVigilant Technologies - Chandler Aug 2012 - Oct 2015Chandler, Az- Monitored ticketing system including follow-up, technical resolution and level 2 coordination. - Designed, developed and implemented virtual data center environments through VMware, Cisco networking stacks, and active directory management. - Maintained and acquired government contracts through GSA.- Gained trusted vendor status for NASA SEWP program by redeveloping existing company policies to exceed standards.
Preston Gross Skills
Preston Gross Education Details
-
Mesa Community CollegeBusiness Management
Frequently Asked Questions about Preston Gross
What company does Preston Gross work for?
Preston Gross works for Dynasty Legal Documents
What is Preston Gross's role at the current company?
Preston Gross's current role is Client Relations and Case Management Expert with a Technical Background in Arizona.
What is Preston Gross's email address?
Preston Gross's email address is pr****@****doc.com
What schools did Preston Gross attend?
Preston Gross attended Mesa Community College.
What skills is Preston Gross known for?
Preston Gross has skills like Troubleshooting, Active Directory, Windows Server, Cloud Computing, Customer Service, Itil, Databases, Windows, Networking, Servers, Microsoft Office, Technical Support.
Who are Preston Gross's colleagues?
Preston Gross's colleagues are Melissa Moy.
Not the Preston Gross you were looking for?
-
1pro-daybaseball.com -
-
1farmhousedelivery.com -
Preston Gross-Rhode
Omaha Metropolitan Area3tdameritrade.com, west.com, schwab.com
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial