Pri Patel Email and Phone Number
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A highly experienced and adaptable support specialist, with a demonstrated history of working in the computer software and IT services industry. Skilled in Operations Management, Business Process Design, IT Infrastructure Management, IT Service Management, solution selling and IT Strategy with primary focus on providing solutions and services where excellence really should be a non-negotiable requirement. . Strong engineering and sales professional with a Bachelor of Science (B.Sc.) focused on Artificial Intelligence from University of Sussex.
Microsoft
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- Employees:
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Emea Sales Lead - Azure Enhanced SolutionsMicrosoftLondon, England, Gb
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Emea Support Sales Lead - AzureMicrosoft Jul 2023 - PresentEmea
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Global Black Belt - Strategic SupportMicrosoft Nov 2020 - Jun 2023Emea
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Enhanced Support Services - ArchitectMicrosoft Nov 2011 - Nov 2020Reading, United KingdomOne of the founding members of a global team of highly experienced support architects and senior support professionals, focussed on customers requiring the highest level of support Microsoft provides. I was involved in various projects across the wider Microsoft businesses, however my primary focus was helping both customers and Microsoft subsidiaries to evaluate their needs, then design and recommend services and engagements which help meet their business objectives. • Providing support consulting in a pre-sales and post sales capacity• Personally responsible for helping drive $20M portfolio of support services for customers across Europe, Middle East and Africa• Contributed towards $70M portfolio of support services for customers world wide• Delivery governance and relationship management, helping ensure continued customer value, high customer satisfaction and customer retention, directly contributing towards a renewal rate that has consistently exceeded 90% year on year• Leading various projects affecting our global delivery organisation, to evolve and innovate business processes, organisational models and high value services to provide greater value to Microsoft customers• Part of a working group of leaders across Microsoft businesses, focussed on current market and trends, identifying strategic business and offering initiatives for consideration into future business planning
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Microsoft Mediaroom - Principal Premier Field EngineerMicrosoft Jan 2007 - Nov 2011Reading, United KingdomProvision of on-site and remote support services for a highly complex but key IPTV projects, based on Microsoft Mediaroom, within Microsoft. Helping customers around the world to implement, maintain, administer and monitor the health of the end to end services involved in delivering a high quality streaming and media service to their customers. • Providing support consulting in a pre-sales and post sales capacity• Development and delivery of globally managed IP, from readiness through to automated health checks and best practice analysis• Directly involved with customers in the UK, Spain, Portugal, Russia, Switzerland, France, Germany, Macedonia, Singapore, United States, India and Argentina.• Provision of critical situation technical support coverage, ensuring critical customer issues are resolved as soon as possible via advanced troubleshooting and application of deep technical expertise.
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Operations Architect - It Strategy & ArchitectureAccenture Mar 2004 - Jan 2007London Stock Exchange / Rwe Thames WaterAs part of a small team of Architects dedicated to the London Stock Exchange, provided ownership and oversight of Technical policies and standards within the entire Stock Exchange estate. Collaborating with all areas and all levels within the organisation, ensuring maximum availability and efficiency for the key systems and trading platforms.• Development and ownership of the Operations Architecture, helping to ensure strict adherence to standards and policies whilst defining the overall technology and tools strategy for service management.• Maintaining a multi-year budgeting roadmap and plan for key IT related projects and IT systems lifecycle• Ownership of the innovations and automation stream, focussed on reducing manual tasks and reviewing new technologies for the benefit of the London Stock Exchange.• Development of the monitoring design, implementation plan, strategy and maintenance plan for key systems within the exchange -
Technology Strategy ConsultantGsk Aug 2001 - Jun 2003Middlesex, United KingdonAs part of a new team, with its primary goal of researching and evaluating how new technologies can help provide significant improvements and efficiencies across the GlaxoSmithKline pharmaceutical business.• Working with the GSK sales, marketing and back office data engineering teams to investigate and implement pilots to evaluate how new mobile technologies and computer hardware could improve the current business processes and activities.• Development of business plans and projects to proactively implement successful pilots to transform the overall business activities. -
Technical Account ManagerFujitsu Sep 2000 - Aug 2001London, United KingdomPrimarily responsible for customers in the financial sector, ensuring our customers technical needs were met utilising the breadth of available services and skills within Fujitsu services. -
Technical Team LeadGe May 1998 - Sep 2000Surrey, United KingdomPart of a dedicated on-site team, responsibilities included technical pre-sales, hardware, operating system and application implementations, including new sites. Scheduling of engineers, overtime and asset management.
Pri Patel Skills
Pri Patel Education Details
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Artificial Intelligence
Frequently Asked Questions about Pri Patel
What company does Pri Patel work for?
Pri Patel works for Microsoft
What is Pri Patel's role at the current company?
Pri Patel's current role is EMEA Sales Lead - Azure Enhanced Solutions.
What is Pri Patel's email address?
Pri Patel's email address is pp****@****oft.com
What is Pri Patel's direct phone number?
Pri Patel's direct phone number is +140488*****
What schools did Pri Patel attend?
Pri Patel attended University Of Sussex.
What are some of Pri Patel's interests?
Pri Patel has interest in Family, Gadgets, Snowboarding, Music, Friends.
What skills is Pri Patel known for?
Pri Patel has skills like It Strategy, It Business Strategy, It And Business Strategy Alignment, It Operations, Operations Management, Cloud Computing, Coaching And Mentoring, It Infrastructure Management, Service Delivery Management, It Service Delivery, It Service Management, Technical Training.
Who are Pri Patel's colleagues?
Pri Patel's colleagues are Jeffery Mei, Pervin Meherremov, Kritika Purohit, Yang Wei, Evelyn (Chia-Wei) Chiang, Eduardo García Bellido, Fitriani Tambunan.
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