As a Senior CX Executive, my experience spans across industries. My forte is to solve complex consumer pain points & deliver delightful experiences using modern tech stacks. I am at my best when I can leverage my vibrant & passionate leadership style to inspire design thinkers to be bold and empower cross functional product teams to execute roadmaps that yield positive business outcomes.My motto is to continue to grow as an inclusive and equitable people leader so I often sponsor DEI resource groups & participate in leadership forums to challenge status quo. My career accolades include but are not limited to: - Omnichannel Product , Service & CX journey NPS excellence including Digital/ Mobile/Voice/ Chat/ Bot channels- Customer intimacy, engagement and incremental PTI, ROE & profitability from existing engaged customers - Brand loyalty with lifetime value & customer retention / share of wallet - Human centered design prediction and analysis of behavior, product purchase and usage