Priyanka Pal Email & Phone Number

Dubai, United Arab Emirates

• To Issue Documentation accurately and in accordance with Service Level Agreements
• To Actively contribute to the growth and retention targets of the department
• To Develop and maintain excellent relationships with both internal and external parties
• To Maintain working knowledge of the products and procedures
• To Respond to queries in a timely and professional manner in such a way as to enhance our reputation with its customers
• To Follow up with the clients on the quotations sent for new and renewal clients

United Arab Emirates

United Arab Emirates

• Selling loans on Credit Card and Balance Payments on other credit cards (another bank cc)
• Advising clients for insurance plans on their credit cards.
• Selling clients insurance plans (pay as you go on yearly plans)
• Cross Selling multi - products
• Ensuring good customer Service
• Worked for Motor Insurance

Gurgaon, India

• First party collection
• Collection on corporate accounts.
• Ensuring good customer service

Gurgaon, India

• Roles & Responsibilities
• Conducting induction for the new joiners’
• Content development as per the requirement.
• TNA (Training need analysis), TNI (Training need identification) and TNE (Training need evaluation) for the executives.
• Ensuring that statutory training requirements are met.
• Amending and revising programmers as necessary, in order to adapt to changes occurring in the work environment;

Gurgaon, India

• Handled the team of trainers
• Train students on Retail Management and Employability skills.
• Training methodology based on experiential learning models and Audio Visual tools.
• Mentor, motivate and give a direction to students’ career through the curriculum.
• Assist in placing the students in their respective Industries.
• Support & monitor the overall functioning of Academics in the following areas–

Gurgaon

• Train students on Retail Management and Employability skills.
• Training methodology based on experiential learning models and Audio Visual tools.
• Mentor, motivate and give a direction to students’ career through the curriculum.
• Assist in placing the students in their respective Industries.Achievements:-
• Conducted a SLT (Synchronous Learning Technology) sessions simultaneously for various centers on Interview Preparation.
• Developed and delivered a Workshop on ‘Job Motivation & Sustainability’ that increased the number of placements among the centers.

Gurgaon

• Responsible for conducting three days induction for new joiners.
• Conducting training on voice and accent to new joiners.
• Conducting assessment and evaluating the candidate’s performance before giving clearance for the next level training.
• Conducting remedial for the candidates who couldn’t clear the assessment
• Responsible for making medical equipment available to the patients as prescribed by their doctors and documenting the same.