Priscila Da Cunha (Dac) Email and Phone Number

Designed and developed a variety of modern learning modalities/channels: ILT, VILT, simulations, case studies, experiential learning, micro learning, videos, infographics, quick sheets, etc. Coached and trained team members on Learning and Development tools, processes, adult learning theories, as well as LMS and Degreed best practices.• Designed and developed curriculum and training assets for multiple departments and target audiences within Citi Legal and Citi Security and Investigations Services• Conducted live instructor led training sessions• Performed the ADDIE cycle for several internal training initiatives, e.g., the CSIS Case Aging Dashboard developed by the Global Intelligence Analysis team• Created simulations in Articulate Storyline 360 for learners to practice what to do on the target-of-learning tool in a safe environment, with optional help and guidance accessible where they might need it• Spear-headed and single-handedly revamped the Cyber Investigations Training Program, including learning vendor management tasks, budgeting, and use of Confluence and JIRA to inform stakeholders and manage information. Increased the training rate among the cyber investigators and cyber managers by 68% in the first year of implementing the program, managing over US$150k in investments.• Performed post training assessments to improve products and offerings, as well as to ensure target learners were receiving the appropriate support• Worked independently as an individual collaborator, owning the process of instructional design from beginning to end - client outreach, SME interviews, project management, communications, meeting coordination, etc.

Conducted needs analysis, planning, design, development, implementation & evaluation of various types of training and professional development materials, such as interactive demonstrations of applications, interactive PDFs, eLearning, microlearning, blended learning, instructor-led training, self-paced training, task-based training. Coached and trained team members on Learning and Development tools, processes, adult learning theories, and LMS best practices.• Researched, wrote & designed quick sheets for software onboarding.• Managed the repository of projects for the CSIS Training & Communications team.• Planned, articulated information sourcing, & produced training materials for software applications.• Managed the Investigations Certification Project deliverables, articulating the interests of senior leadership and working with the SMEs in the field of financial investigations to develop a phase-based certification of financial investigations.• Designed, developed & implemented a training curriculum for the CSIS Quality Assurance Team. Built their internal Knowledge Sharing program from the ground up, which improved the team's dynamic and resulted in outcomes such as a new type of report, a revised cover sheet for the metrics dashboard, etc.• Researched, wrote, & edited the Case Management System manual.• Edited the CSIS Operations Quarterly Newsletter.• Built Degreed pathways and plans, & managed existing materials on the platform.• Wrote role playing briefs for instructor-led training.• Participated in instructor-led training as role player, speaking either English or Spanish depending on training audience.• Spearheaded the production of 360 degree videos for visualization with Oculus creating an immersive experience for onboarding.

Managed the training team and the company Subject Matter Expert. The training team consisted of two web designers, content writer, marketing specialist, and video editor. • Created a social media strategy.• Reviewed the nascent learning portal and offered practical advice to make it work for the learners, especially in regards to psychometrics.• Coached the SME on multiple topics, such as learner engagement, storytelling, time management for live training sessions, etc.• Coached the video editor on best practices for learning videos, such as intro and outro, segmentation, optimal length, etc.• Reviewed website navigation and offered ideas to improve the learning experience.

eCommerce and eLearning have more in common than their vowel prefix. I wanted to learn in practice what marketing tactics could be leveraged for student’s attention acquisition and retention.In this role I managed, categorized, attributed, & sorted products across all Kitchen & Food sub-departments, categories & brands, curating the product assortment around themes in support of digital marketing & merchandising, such as "Color your Kitchen" & "Holiday Baking Must Haves".• Created tutorials and how to's for new members on various systems, as well as on basics of e-commerce and internal terminology.• Mentored & on-boarded new team and cross team members, from both Kitchen & Food and Electronics divisions. Worked as a replacement Digital Merchandise Assistant for Electronics when this role was vacant (simultaneously with Culinary). • Wrote tutorials on homegrown data and content management systems.• Owned the recipe process for the digital store, making it stand out as a high converter asset with in store interlinking, & new menu sections.• Spearheaded matrix creation, improving the customer experience by reducing the product grid length.• Improved & enhanced the weekly sales recap reports.• Worked with merchandising, TV, external vendors & IT teams to leverage product assets, i.e., videos, reviews, images, & brand stories.

• Worked on the HSN software for call centers ("CliC"), taking sales orders and answering customer service calls; mainly the latter• Helped clients make exchanges, returns, update account information, change payment methods, manage their installment plans, among other duties• Listened to the caller's concerns and reported product issues to the appropriate departments, i.e., Voice of the Customer (VOC)• Was elected representative of the team and attended the yearly Kaizen meetings on the team's behalf to pass along suggestions for work improvement• Assisted customers with online orders and navigation on HSN.com• Received an award for ranking on the top 5% percentile of representative of this call center location• Forwarded relevant customer's calls to the TV department for live participation on the HSN Shopping Channel

• Produced online course material from the ground up. Developed engaging course materials for students to learn content prior to the live class.• Interviewed and assessed students to determine their level of proficiency and placed them on the most appropriate course tracks.• Produced web-based materials for evaluating, teaching, and assessing comprehension.• Taught English as a Foreign Language (EFL) to Portuguese speakers using Zoom and Skype, as well as Google Classroom, Versal, etc.• Taught Portuguese as a Foreign Language (PLE) classes to American, British, and German students.• Produced high-quality web-based instruction materials (e.g., interactive modules on Versal).

Developed innovative & engaging course materials & taught both English as a Foreign Language (EFL) & Portuguese as a Foreign Language (PLE) classes. Designed online course material from the ground up, providing an impressive look & feel & an intuitive user interface. Established & implemented curricula in adult-focused, web-based classrooms, pacing lessons in accordance with each student’s profile, proficiency, & personal objectives.• Created strategies for blending instruction & social learning to support the program’s goals & mission.• Used social media to pique the students’ interest & engagement on learning topics.• Constructed engaging learning activities & compelling course content that enhanced retention & success rates.• Created & planned instruction-focused imaging & graphics to aid recall efficacy.• Conducted instructional research & analysis & applied appropriated instructional design to course development (ADDIE).

Designed and adapted lesson materials as well as assessment tools. Taught English as a Foreign Language (EFL) lessons catering for each student’s needs after carefully performing needs assessment, involving multiple tests. • Designed and tailored lessons using the ESP Approach (English for Specific Purposes). • Developed lesson materials from the ground up to cater for each student's area of expertise, such as auditing and gas & oil offshore/onshore work.• Made each adult student aware of their progress by constantly and consistently offering structured written feedback, offering wins as something to celebrate and maintain, and areas of opportunity as a foundation to grow upon (ADDIE model based).

Designed and taught multiple undergraduate lessons using personal research findings. Also, taught undergraduate Linguistics III classes as a support professor occasionally. Accurately completed anovas (statistical analyses) of obtained data and created all linguistic stimuli for ongoing experiments. Collaborated with professors, fellow graduate students, and individual experiment participants to complete projects while enhancing interpersonal skills. • Taught lessons on the undergraduate course Linguistics III linking it to topics of language in the mind and brain.• Created class materials and quizzes to enhance students’ retention and understanding of generative linguistics. • Analyzed all data gathered from computer and paper tests, designed experiments, compiled and wrote detailed reports.• Prepared research materials and led colleagues and volunteers through numerous experiments and studies.• Troubleshot and improved experiment protocols by enhancing testing methods.

This is a language course that is offered by the Federal University of Rio de Janeiro (UFRJ) to the community, at low, competitive prices - a small fraction of what the private language courses charge. This is the course webpage: https://clac.letras.ufrj.br/index.php#quemsomosIn this role, I worked as an English Language Tutor and Instructional Designer of the Lesson Materials used in the classes.

This is a program that selects students via a written test, oral test, and then interview to become the "office-hours" instructions of a given topic at the university.I was selected and taught English Grammar I (the first Grammar subject of the BA in English at UFRJ). I also produced my teaching materials, writing, drawing, and designing lesson aids, instructional guides for the grammatical concepts and examples, as well as created activities to help students understand and apply those concepts.