Customer Qualification Department lead for front end support of 100+ agent sales team in a national, fast-paced, incoming /outgoing call center environment that produces thousands of insurance policies on a monthly basis. -Created Customer Qualification Division of Red Ventures for both inbound and outbound call environments.-Recruited and established formal training program for right staffing and sustained growth.-Developed and maintained reporting for key performance indicators and metrics.-Direct daily operations, performance incentives, success dashboards, and morale initiatives.-Manage lead flow and use. Controlled costs and performance via diligent review of SQL data.-Handle escalated situations between customers, our agency and partners for mutually acceptable resolution.-Audit team performances daily and provide one-on-one training and support as required. -Regularly analyzed sales data and figures for areas of improvement and process optimizations.-Review call workflow variables for productivity enhancements and training opportunities. -Wrote highly successful scripts for the varying sales environments, service departments, and marketing programs.-Implement and maintain Quality Assurance Programs.-Maintain staffing models to accommodate national exposure volume strategies.

Promoted to outside sales in 2001 and selected as one of four individuals to launch enterprise customer division, handling accounts for customer companies with more than 10,000 employees. Presented one-point purchasing proposals to hundreds of corporate representatives at all levels during selling and contract negotiation process.  Business to Business inside and outside sales of Information Technology products.-Earned Salesman of the Year award twice, consistently ranked in top three performers of 200 person sales staff.-Subject matter expert for product base of more than 150,000 products from over 2000 vendors.-Awarded supplier of choice for numerous multi-million dollar RFP’s and RFQ’s (Request for Proposal/Quote).-Attended regional and annual National Supplier Development Council events to cement additional clientele.-Partnered with IBM Global Services as a representative of choice netting millions in annual revenue.-Chosen to represent company and network for Minority Business Enterprise (MBE) partnerships and clients.

Promoted to outside sales in 2001 and selected as one of four individuals to launch enterprise customer division, handling accounts for customer companies with more than 10,000 employees. Presented one-point purchasing proposals to hundreds of corporate representatives at all levels during selling and contract negotiation process.  Business to Business inside and outside sales of Information Technology products.-Earned Salesman of the Year award twice, consistently ranked in top three performers of 200 person sales staff.-Subject matter expert for product base of more than 150,000 products from over 2000 vendors.-Awarded supplier of choice for numerous multi-million dollar RFP’s and RFQ’s (Request for Proposal/Quote).-Attended regional and annual National Supplier Development Council events to cement additional clientele.-Partnered with IBM Global Services as a representative of choice netting millions in annual revenue.-Chosen to represent company and network for Minority Business Enterprise (MBE) partnerships and clients.

Interacted with clientele with broadly varying levels of expertise in two retail stores. Evaluated customer needs and drove sales with solid expertise in computing, printing, imaging and peripheral equipment. Trusted to negotiate in-store volume purchase opportunities. Participated, voluntarily, in all vendor-provided educational opportunities and cross-trained in each department, providing optimum flexibility to employer and knowledge to customer.*** Rose to top of Circuit City’s sales forces in only six months and became the primary computer equipment trainer for customers at both organizations.

Interacted with clientele with broadly varying levels of expertise in two retail stores. Evaluated customer needs and drove sales with solid expertise in computing, printing, imaging and peripheral equipment. Trusted to negotiate in-store volume purchase opportunities. Participated, voluntarily, in all vendor-provided educational opportunities and cross-trained in each department, providing optimum flexibility to employer and knowledge to customer.*** Helped with store closing and worked with third-party stock liquidation firm after The Future Shop announced ceasing US operations. Stayed until the end.