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Skilled Telecom professional in the areas of Engineering, Customer Support, Business Operations, Project Management and Customer Relationship Management.Determined, structured, and detailed oriented. Problem solution, leadership, team building, communication skills, financial analysis, KPI generation, VBA/MS Excel and Python scripting.
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Service Delivery ManagerEricsson Jun 2010 - Sep 2016Coral Gables, FlProject Manager for support services contracts. Primary customer interface, Contractual SLA fulfillment, escalation Handling, Customer Relationship Management, financial performance management, technical resource planning, working with globally distributed teams, identify new business. -
Customer Service Account ManagerNortel Jan 2008 - Jun 2010Sunrise, FlDotted-line directed a geographically distributed and culturally diverse work groups to deliver the contracted services within SLA, escalation handling, Customer Relationship Management, financial performance management, New business identification and hosted customer operational reviews. -
Business Operations AnalystNortel Networks Jan 2006 - Dec 2007Sunrise, FlDesign, develop, implement and automate an Excel based tool to assist managers in identifying resources allocation and utilization by cross referencing Time Reporting, Financial and Order Management Oracle database systems.Design and implement web-based certification program to improve employee corporate process and procedural knowledge (LEAN program).Provide virtual training on high daily usage Microsoft software tools. (Excel, PowerPoint, Project and Access) available to all employees in the region.
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Technical Project ManagerNortel Networks Dec 2004 - Dec 2005Sunrise, FlTake over as Technical Project Manager project in Mexico to implement VoIP.
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Systems Application EngineerNortel Networks Nov 2000 - Dec 2004Sunrise, FlNetwork planning, dimensioning, design and equipment ordering for Carrier grade products (TDM, Voice over IP, Switching, Data and Wireless), network performance KPIs elaboration, introduction and monitoring.
Fernando Prieto Skills
Fernando Prieto Education Details
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Systems Engineering
Frequently Asked Questions about Fernando Prieto
What is Fernando Prieto's role at the current company?
Fernando Prieto's current role is Systems Engineer / Service Delivery Manager / Project Manager.
What is Fernando Prieto's email address?
Fernando Prieto's email address is fe****@****hoo.com
What is Fernando Prieto's direct phone number?
Fernando Prieto's direct phone number is +195465*****
What schools did Fernando Prieto attend?
Fernando Prieto attended Universidad Católica De Colombia.
What are some of Fernando Prieto's interests?
Fernando Prieto has interest in Football, Sweepstakes, Nascar, Home Improvement, Reading, Watching Auto Racing, Sports, Watching Basketball, Fishing, Home Decoration.
What skills is Fernando Prieto known for?
Fernando Prieto has skills like Internet Protocol, Voice Over Ip, Wireless Technologies, Telecommunications, Lte, Network Design, 3g, Gsm, Mobile Devices, Universal Mobile Telecommunications System, Ip, Wireless.
Not the Fernando Prieto you were looking for?
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Fernando Prieto
Redondo Beach, Ca6hotmail.com, yahoo.com, prodigy.net, aol.com, hotmail.com, live.com8 +121266XXXXX
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Fernando Prieto
Miami, Fl3gatosalvajestudio.com, aol.com, mundo-r.com2 +130527XXXXX
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Fernando Prieto
Technology Enthusiast | Automation Junkie | It Problem Solver Devops Engineer @ WixHollywood, Fl -
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