Prijesh Tailor Email & Phone Number

Leicester, Gb

Leicester, England, United Kingdom

Key Projects:Led migration of UK users from On-Premise AD to Azure AD using ForensiT Profwiz tools.Streamlined the office relocation by setting up laptops, desktops, docking stations and monitors ensuring seamless employee transition.Installed Intune MDM on laptops and mobile devices.Added iMac’s and MacBooks to JAMF for management.Led the successful shutdown of the Leicester office, ensuring a smooth transition with all operational protocols.Main duties:Diagnosing and resolving computer and software issues. Using cloud applications and managing expectations in a fast-paced environment. (O365, Entra ID, Intune)Skilled in user onboarding/offboarding in Active Directory.Comprehensive software and hardware support, including Windows 11 installation, Egnyte shared folder access, Azure Active Directory, Intune and Mac support.Creating and administering Teams and SharePoint. Knowledge of Windows 10 & 11 OS, Office 365 Hosted Exchange Platform and Microsoft applications.

Leicester, England, United Kingdom

• On boarding/off boarding users in Active Directory• Active Directory Administrator - Ensuring all Distribution/Security groups are in line with the current naming convention depending on the agencies• Trackit ticketing system• Creating shared mailbox • Creating distribution groups• Adding users to shared mailbox/distribution groups • Escalate major issues to our network/system admin team• Sophos Central Admin • Software support • Hardware support• Assisting Service Desk with office users• Laptop upgrades• SAP installation on machines• Meeting Room Support (Polycom and Logitech)• Escalating request/incidents to the appropriate team• Microsoft Exchange Console - Creating User Accounts, Mail Contact, and distribution groups• Microsoft O365 Administrator; Assigning Licences & Mailbox Delegation• Desk moves• Sending out all IT Joiner information to store Managers/Line Managers and the HR team• Assisting the store infrastructure team with creating surface tablets and tills for new stores in Europe • Store Surface/Till imaging• Store Surface/Till network setup• Store network patching• IP address configuration• Use of PowerShell

Leicester, United Kingdom

. SAP Systems• Taking calls from various branches around England (which include Rolex, Tag Heuer, Goldsmiths, Mappin and Webb)• Taking calls from our American branches around Florida/Las Vegas/New York (Rolex, Tag Heuer, Mayors)• solving till problems when they are not connecting to the internet• using TightVNC to dial onto store colleagues’ tills and rectify any problems (internet issues/tills not working correctly - Restarting POS start-up/ connecting printers to their tills)• Escalate major problems to the development team• Escalate jobs to our desktop/infrastructure team for head office users• Looking after our office printers (changing toners/cartridges)• Use of special orders system to push through orders via SAP & Hybris• Reworks on SQL for Rolex's • Creating user accounts on Active Directory• Helping our American colleagues on their computer/tills• Creating captivate accounts for branch colleagues• Creating SAP accounts for colleagues• Resetting passwords on SAP• Creating SAP QA and SAP PRD captivate accounts for American branches• CMD - pinging users/branches machines to see whether they are connecting to the internet and to see if we can connect to their back-office machines/tills• CMD - to find branches IP addresses/head office users computer• Clearing locks for users on the Ival system• POS Monitor - shows all our stores around UK/US and use it to connect to their tills• Dealing with emails from users in head office to help download applications/looking at what is wrong with their emails• iPhone and android set-up • Trackit logging system for tickets• Use of Intune’s • Software support • Hardware support• Pushing orders through the SAP system (PRD)

London, United Kingdom

• Creating and maintaining Active Directory and Exchange Email Accounts (User accounts/Mail Contacts)• Creating and mainting Distribution groups ensuring that the naming convention are in line with each Agency• Creating Security groups and applying permissions• Creating Shared and Secondary Mailboxes and granting the access needed through the O365 Console• Cisco Unified CM Administration (10.5.1) – Creating Phone accounts, recycling licences, troubleshooting accounts, adding users to line groups• Supporting over 9000 users in the UK across sites• Supporting other regions, South Africa, Nigeria, Slovenia, Croatia, UAE and more• Accessing tickets via SNOW in an ITIL Background (Service Now)• Assigning Incidents/Request to the correct team or team member• Escalating Tickets to the appropriate team• Assisting Senior Analyst/Team Leads on 365 Migrations and dealing with any email issues

London, United Kingdom

IT Admin for Omnicom Media Group, UK• Creating and maintaining Active Directory and Exchange Email Accounts (User accounts/Mail Contacts)• Creating and mainting Distribution groups ensuring that the naming convention are in line with each Agency• Creating Security groups and applying permissions• Creating Shared and Secondary Mailboxes and granting the access needed through the O365 Console• Cisco Unified CM Administration (10.5.1) – Creating Phone accounts, recycling licences, troubleshooting accounts, adding users to line groups• Supporting over 2000 users in the UK across 3 Sites - Omnicom Media Group, PHD UK/International/Global Business, OMD International/UK, Accuen Media, Manning Gottlieb and more