Prilly Kurniawan Email & Phone Number

Melbourne, Vic, Au

Australia

[Customer Transformation and Delivery] Payment TokenisationReporting to: Lead Business Analyst, Delivery Lead & Project ManagerJob scopeLiaison role between the business and technology areas which involved:• Subject matter expert for Gateway and scheme card tokenisation within the enterprise• Strong working relationships with Acquiring bank and Payment gateway• Drive PCI-DSS and tokenisation requirements to delivery• Understand, analyse and document business User Stories and issues / tasks, and convert them into technology requirements for workable, quality efficient and cost effective technology solutions that meet strategic goal• Perform change and impact assessments to business operational areas• Co-ordinate workshop and working groups to ensure key business, technology, operational squads are across the program of work• Deliver options papers for business decisions• Raise and manage risks and issues with relevant mitigation or treatment• Coach peers to ensure they have the skills and knowledge to perform their roleAchievements• Manage a successful Victoria implementation for card on file tokenisation 2024• Manage deployment of scheme card lifecycle management functionality June 2024• Deliver to Agile delivery methodology• Drive the delivery and business change management of Gateway services for tokenisation initiative

Melbourne, Victoria, Australia

[Strategic Partnerships - Scheme Tokenisation and Payment Services][Partnerships and Customer Engagement] ended January 2023[Payments] Issuing & Merchant Business Ended 2021Reporting to: Product Owner, Chapter Lead & Program DirectorJob scopeLiaison role between the business and technology areas which involved:• Subject matter expert for scheme card tokenisation within the enterprise• Strong working relationships with Apple, Google, Samsung, Visa and eftpos developed over many years• Team resource and backlog management as Scrum master• Drive scheme tokenisation initiatives that is of priority from the enterprise• Understand, analyse and document business User Stories and issues / tasks, and convert them into technology requirements for workable, quality efficient and cost effective technology solutions that meet strategic program• Perform change and impact assessments to business operational areas• Co-ordinate workshop and working groups to ensure relevant business unit are across the program of work• Deliver options papers for business decisions• Raise and manage risks and issues with relevant mitigation or treatment• Coach peers to ensure they have the skills and knowledge to perform their roleAchievements• Manage a successful VISA scheme certification and compliance of product in 2017, 2019• Manage deployment of VISA initiated services; Card Controls 2020• Manage risk profiles for: - Digital wallets (Apple Pay, Google Pay, Samsung Pay, Fitbit Pay, Garmin Pay) - eCommerce Payments, eCommerce enabler (eCOM)/Credential On File (COF)• Drive the delivery and business change management of Scheme tokenisation initiatives; VISA Cloud Token Framework

Blackburn, Australia

Area: Enterprise Project Management OfficeReporting to: Project Manager & Project OwnerJob scopeA - Liaison role between business (Finance) and technology areas which involved:• Understand, analyse and document business needs and issues, and convert them into technology requirements for workable, quality efficient and cost effective technology solutions that meet strategic and global objectives of the mobile payments transformation program• Design solutions to meet business requirements and need• Analysing and deliver successful business process initiatives from small to medium project initiatives, and act on appropriate feedback with unsuccessful system rollout• Coaching peers to ensure they have the skills and knowledge to perform their roleB - Facilitate nation wide workshop for creating measurement framework.• Event plan multiple day workshop with more than 50 participants across the country• Analyse and present results quickly. Within the workshop, represent visual results of the discussed framework within the day that the topic is discussed• Present results to Project control group and transform framework into requirements for technology team.Achievements• Rollout of Telstra Procurement process• Flagship measure framework for a Nation wide solution• 100% workshop participation by empowering subject matter experts in a collaborative workshop with respectable ground rules• 100% stakeholder satisfaction by 48 hour turnaround in requirements documentation or options paper following an introduced project risk / issues

Docklands

[Digital & Payments transformation]Mobile Payment InnovationReporting to: Lead BA, Project Manager & Program DirectorJob scopeLiaison role between the business and technology areas which involved:• Understand, analyse and document business needs and issues, and convert them into technology requirements for workable, quality efficient and cost effective technology solutions that meet strategic and global objectives of the mobile payments transformation program• Design solutions to meet business requirements and need• Analysing and deliver successful business process initiatives from small to medium project initiatives, and act on appropriate feedback with unsuccessful system rollout• Coaching peers to ensure they have the skills and knowledge to perform their roleAchievements• Rollout of Apple Pay in ANZ in 2016• Rollout of Android Pay in ANZ in 2016• Drive the shaping of various in-flight mobile digital payment initiatives with strategic prioritisation sessions in conjunction with GM/Product Mgr/Business Stakeholders, Technology and Vendor (Schemes) • VISA (innovative payment solutions)• Digital Wallets (Apple, Samsung, Google, Fitbit, Garmin)• Issuers/Acquirers/Merchants Ecosystem• Credit/Debit Cards• Contact/Contactless Payments

Melbourne, Australia

Senior Business Analyst and coach with more than eight years of experience in the financial industry. Skilled in facets of business systems project life cycle and agile environment. Experienced across business units from legal, payments, collaboration, and corporate transformations. Excellent problem solver with ability to communicate to non-technical and technical stakeholders. Produce relevant and simple requirements with a track record of successful project outcomes. Divergent skills from analysis and coaching adapting to the market trend for results and solution driven work ethic.Prior to 2006 highly experienced in face to face customer service and inbound / outbound sales. Key capabilities and attributes includes:• Business Analysis (BA Body of Knowledge)• Stakeholder Management• Coaching with Meta Dynamics Critical Alignment Model• Process Improvement (Six Sigma Green Belt)• Leadership

Melbourne Area, Australia

Area: Small to Medium Project (Group 3) Reporting to: Small to Medium Project Manager & CoordinatorJob scopeLiaison role between the business and technology areas which involved:• Understand, analyse and document business needs and issues, and convert them into technology requirements for workable, quality efficient and cost effective technology solutions that meet strategic and global objectives of the business unit• Design solutions to meet business requirements• Analysing and deliver successful business process initiatives from small to medium project initiatives, and act on appropriate feedback with unsuccessful system rollout• Manage stakeholder relationships and expectations• Coaching peers to ensure they have the skills and knowledge to perform their roleAchievements• 100% workshop participation by empowering subject matter experts in a collaborative workshop with respectable ground rules• 100% stakeholder satisfaction by 48hour turnaround in business requirements documentation following a group workshop

Melbourne, Australia

* Increased foot traffic by theming a night up 47%* Increased foot traffic by 35% with direct marketing using social media* Increased foot traffic by 10% by implementing basic promotions to target market (word of mouth, flyers, traffic campaigns)* Management of up to 5 promotions team members* Management of staff payroll* Management of special events with special requests from customers* Facilitate brainstorming activities to organising group for events

Melbourne, Australia

Area: Accounts Reconciliation & Payments Transformation (Group 3)Reporting to: Delivery ManagerJob scopeLiaison role between the business, architecture and technology areas which involved:• Process mapping complex Reconciliation Payment Systems• Producing reporting system for the banks major payment system (domestic and international)• Managing the needs of multiple stakeholders in a manner which enhances the practices’ reputation• Liaise with Business Unit Managers to offer advice and direction regarding templates, and resolution of issues and conflicts• Shape & estimation planning following the project lifecycle of Analysis, Design, Development, Testing, Implementation and Support• Formally documenting scenarios within defined exception processes Achievements• 48 processes mapped within 8 months approved and endorsed 100% for future developments and improvements in the reconciliation department, by mentoring 3 peers to a consistent result for process mapping using BPMN methodology• Obtained reporting requirements in one week by an out of the box approach to document data requirements and standardised the approach to all working on the project. The proposed approach was to document business activities in a process map using BPF standards and iGrafx as nab standard and creating a template that is reusable for all BAs on board in the project.• Reduced 158 payments reporting templates to 53 and are all 100% agreed to by all stakeholders, cutting 2/3 the initially intended number of deliverables by facilitating collaborative workshop of all key stakeholders than working with individual business unit stakeholder • Savings of ~38 business and technology FTEs to produce the report template, design and development in the project for the flow on effect of reduced amount of reports• Saving of ~3 weeks of project design and development then project is delivered on time by reduced amount of reports

Melbourne Area, Australia

Area: Legal Australia Process (Group 2)Reporting to: Legal Operations Manager & Project ManagerJob scopeLiaison role between the business and technology areas which involved:• Analysing and deliver successful business process reengineer to accounts in Legal Australia• Responsible for team work to achieve success in developing new process and system• Facilitate training workshops with peers and senior stakeholders• Liaise with technical specialists in business areas such as Finance, Risk and Operations, to offer advice and resolve issues on process and / or systems• Manage stakeholder relationships and expectationsAchievements• Accounts in Legal Australia cut ~$72,000 per annum in paper related costs by successful implementation of paperless accounts payable• The project team saved ~$50,000 on a full time employee by proactive collaboration and research to provide training and assistance to end-users following implementation• A minimal two week support requirement for 2 FTEs for the process change by proactively acting on an in-depth understanding of business operations as well as the relevant technology future requirements and changes

Nab

* Ensure new accounts are set up on the relevant systems used* Generate summary and statistical reports for business stakeholders* Undertake statistical analysis to identify trends and opportunities for process improvement* Facilitate/Implement process improvement* Prepare Project Proposal requests* Assist in establishing new processes within Performance & Control* Help manage all incoming correspondence and ensure all queries are responded to within set timeframes

Double Bachelor Of Information Systems And Science

Professional Coach

Year 12 Vce