Taking this Role has been one of the most exciting journey so far as I am actually becoming one of the first few employees of the the Joint Venture. This means a lot of processes and standard operating procedures were non-existent and it was one of the first task for me , to set how the operational aspect of the business is going to be run. The first half year of the role were a mix of working with various subject matter experts from different countries (and timezones!) that involves a lot of… Show more Taking this Role has been one of the most exciting journey so far as I am actually becoming one of the first few employees of the the Joint Venture. This means a lot of processes and standard operating procedures were non-existent and it was one of the first task for me , to set how the operational aspect of the business is going to be run. The first half year of the role were a mix of working with various subject matter experts from different countries (and timezones!) that involves a lot of best practice sharing and adjusting those best practices to be implemented locally.Starting with opening the first BP fuel retail site in November 2018, I left the company as it opened its 35th sites in Indonesia.My role now has evolved with wider responsibilities but I can only be more excited with what the future may bring!Here is a glimpse of my current roles and responsibilities:1. HSSE leadership and culture implementation.2. Create value by setting and delivering key KPIs and operating within agreed operational budget.3. Creating and Maintaining Site Operation Manual to ensure BP retail sites are operating safely and complying to the standard set by BP.4. Managing Site Team Recruitment, Training, and performance management.5. Support , Coach , and Develop the Skills of my Territory Managers. 6. Leading the implementation of best practices in business processes and continuous improvement where gaps are identified.7. Support the business in developing business model for potential partnership8. Support the business in assessing potential plot for future development.9. Lead Operational Excellence Initiatives and Program (e.g. :site incentive peogram, mystery shopper, customer service channel)10. Review marketing initiatives and/or promo to provide operational feedback on feasibility and realistic timelines.Delivering Flawless Marketing and Operation Execution is my passion! Show less

This position has taken me to a whole new dynamic Industry in my journey as a professional. As a Retail partnership manager, my tasks spanned from reviewing location potential as a touch point, reviewing store design to maximize customer experience, to ensuring store operational activities runs smoothly as per the operational standard.Managing my own team and various stakeholders in this role was an exciting and exhilirating experience. Within 1 year of taking on this role, My division… Show more This position has taken me to a whole new dynamic Industry in my journey as a professional. As a Retail partnership manager, my tasks spanned from reviewing location potential as a touch point, reviewing store design to maximize customer experience, to ensuring store operational activities runs smoothly as per the operational standard.Managing my own team and various stakeholders in this role was an exciting and exhilirating experience. Within 1 year of taking on this role, My division successfully rolled out 49 new Indosat Ooredoo Store in a journey to get closer to our customer. Show less

This job in 1 sentence: Champion on site operational excellence in the Retail organisation in Indonesia by Inspiring, supporting and influencing Sales & Ops and other business areas to ensure the delivery of operational excellence in every site, every visit, every day.My Scope of Responsibilites:• Set and facilitate the achievement of operational targets;• Manage the yellow cards / breach warning and red cards / termination letters process;• Manage the Retailer Master… Show more This job in 1 sentence: Champion on site operational excellence in the Retail organisation in Indonesia by Inspiring, supporting and influencing Sales & Ops and other business areas to ensure the delivery of operational excellence in every site, every visit, every day.My Scope of Responsibilites:• Set and facilitate the achievement of operational targets;• Manage the yellow cards / breach warning and red cards / termination letters process;• Manage the Retailer Master Planning process;• Responsible for defining the roadmap to achieve the optimal cluster size;• Monitor KPIs (global & local) as well as service level agreements between the customer service center, Retailers, Operations Support Team and Sales & Ops;• To support the roll out of tools and processes involving TMs and District Managers (DMs)• Interface with the customer service center and Sales & Ops in the management of end customer complaints;• Liaise with the central Channel Management team as a Subject Matter Expert in all areas related to Site Operational Excellenceand Compliance & Performance guidelines• Responsible for assuring the compliance and adherence with the global policies and standards related to the site operations manuals, Call Planning Cycle, Compliance & Performance guidelinesKey Challenges:• Motivate and inspire Territory and District Managers to achieve on site operational excellence in every site of the network• Liaise with other functional areas to coordinate the activities mapped to the Territory Managers, prioritizing the focus on operational excellence• Supports the Sales & Ops organization to ensure compliance with the principles, defined by the Global Operating Platforms, related to On Site Operational Excellence and Channel Support Show less

AREA : NORTH JAKARTA (2012) AND EAST JAKARTA (2013)RESPONSIBILITY:1) Identifying gaps in all aspects of site performance (including service and people) for geographical area and mandate, advise or offer Retailers Shell-recommended tools, processes and support to help them to profitably deliver the Customer Commitment at the Retail site and to develop the business for the mutual benefit of both the Retailer and Shell in line with principle Every Customer, Every Litre Counts2)… Show more AREA : NORTH JAKARTA (2012) AND EAST JAKARTA (2013)RESPONSIBILITY:1) Identifying gaps in all aspects of site performance (including service and people) for geographical area and mandate, advise or offer Retailers Shell-recommended tools, processes and support to help them to profitably deliver the Customer Commitment at the Retail site and to develop the business for the mutual benefit of both the Retailer and Shell in line with principle Every Customer, Every Litre Counts2) Maximizing all sales development potential whilst protecting Shell's interests, through the coaching and motivating of Retailers.- Participate in Attraction and Selection of the right Retailers - Through coaching, supporting and Performance Management of Retailers to deliver the basics and higher performance, ensure best Retailers have best sites and that poor Retailer performance is coached to improve or replaced, - Manage and maintain positive Retailer relationships, supporting Retailers to achieve and maintain top class site performance (including counseling to underperforming sites)3) Deliver Sales & Operations targets for geographical area through regular reviews and appropriate action plans.4) Ensure Retailers implement all areas of the Customer Commitment and ensure compliance with the Site Operations/HSSE standards, contracts and manuals.5) Managing and maintaining territory plan through a Retailer master plan for all sites 6) Ensuring that Retailers' actions do not damage Shell's Reputation, 7) Ensuring that the Retailer trains and develops their staff, and understands the importance of People in delivering the Customer Commitment8) Ensuring that Retailers place priority on HSSE not only on compliance but in their Hearts and Minds. 9)Managing Retailer performance and relations while managing interfaces with the following teams:HSSE, Engineering , Network Development , Retail Operations - Make the Difference Real, Convenience Retailing, Marketing ,and Distribution Show less

Unilever Future Leaders Program (UFLP) is a management trainee program of PT Unilever Indonesia, Tbk. that aims to cultivate talented fresh graduate from reputable Universities to become Unilever's managers in 3 years time. UFLP trainees are expected to make agenuine, and noticeable, contribution to the business from the beginning of the program. The scheme will involve an average of three placements over two to three years. Placements will be in different business units, functions, and… Show more Unilever Future Leaders Program (UFLP) is a management trainee program of PT Unilever Indonesia, Tbk. that aims to cultivate talented fresh graduate from reputable Universities to become Unilever's managers in 3 years time. UFLP trainees are expected to make agenuine, and noticeable, contribution to the business from the beginning of the program. The scheme will involve an average of three placements over two to three years. Placements will be in different business units, functions, and locations so trainees need to be a fast learner and a flexible individuals. During my tenure in Unilever, I experienced three placements in the company: Sales Department, Internal Audit Department, and Group Reporting Department ( Corporate Management Accountant). Show less

My responsibilities were to provide tutoring, sessions for students, assists lecturer in the teaching process, and becamethe liaison between lecturers and students. Under my contract, I was obliged to fill the position for a minimum of 3 semesters.

Chemie Private is a Private Tutoring Service fo Students of International Schools , such as JIS, BIS, Binus International , etc. During my time withe Chemie Private, I provided private tutoring sessions for JIS, BINUS International, Sekolah Pelita Harapan, and High Scope Students. The Subjects I taught was: World History, Mathematics, Economics, and Business Studies.