Assisting clients via email with their queries on how to use the scoring app and also if they encounter any technical difficulties.

As a Jr. Jewelry Consultant, I walkthrough clients to CustomMade’s unique process and make sure that the customer understands each step. I also help the customer pin down their jewelry design, determine if the design is suitable with the company’s process and proceed to pricing the piece.The main goal of my role is to deliver world-class quality customer service as well as contribute to the sales of the company.

As a Production Manager, I manage the day to day activities of the virtual office. I make sure that the CEO’s calendar is updated and everyone is up to date with operational SOPs.As a Project Manager, I oversee projects with clients as well as internal projects. I make sure that each project moves smoothly, on time and within budget.

As the Customer Support Representative, I was responsible for answering queries and also troubleshooting issues reported by the clients. This role only required email support. Other responsibilities that were part of the role was to create proper documentation of the system that we were applying for the Customer Support Team, updating and improving the support’s Knowledge Base and recording informative videos to help onboard the users or to introduce a new feature.

Responsible for overseeing and supervising the company’s revenue sections: Sales, Marketing and PR, Shop and Phone a Friend. Liaising with the Directors in assisting the development of strategic plans for operational activity, implementing and managing operational plans.Specific tasks include:- Overseeing the management of staff including hiring, training and evaluating new employees;- Ensuring that the department is on track to meet its financial goals;- Ensuring the department complies with company policies;- Developing and implementing budgets, and preparing financial reports;- Preparing and submitting monthly and quarterly assessments and forecasts of organization's financial performance against budget, financial and operational goals. Overseeing short and long-term financial and managerial reporting;- Ensuring the staff in the department has the resources to complete their work: overseeing the scheduling and output of team members.- Improving the department’s operational systems, processes and policies in support of the organizations mission --specifically, improving and implementing better overall management, reporting, information flow, business processes and organizational planning.

As the Team Coordinator, I attend to the needs of each member of the team. I prepare, research and monitor all the necessary steps and documents needed during company trips. I prepare necessary documents in the sales process as well as handover to team members when a new project comes in.I also see through events like workshops done by members of the team or workshops that are spearheaded by the company. In general, it is my duty to push things forward.

As a customer service representative, I handled email, chat and phone support for the 2 main products of the company which are MTH and SH.Key HighlightsThe Customer Service Team has always been lauded by the clients to be very efficient in making sure their needs are met.

Builds long term business relationships with private American institutions which complies with OSHA Regulations by providing various training solutions and options: Responsible in growing and managing database to maximize sales in every account Properly and effectively qualifying each account to determine the best training solution is best offered to them (i.e. traditional materials, web-based training, or behavior based) Efficient coordination with other sales force bodies (i.e. key account managers) to close the sale as smoothly and as quickly as possibleKey HighlightsGrowth of 15% on sales for database of 200990% efficiency in managing database in term of updating and touching base with individual clients; database as of May 2010 is 2100 accountsOversees and coordinates contract renewal for a e-learning account on December 2009Currently working on 3 e-learning prospects to be escalated to the second step of the sales process for the said platform

Builds long term business relationships with private American institutions which complies with OSHA Regulations by providing various training solutions and options: Responsible in growing and managing database to maximize sales in every account Properly and effectively qualifying each account to determine the best training solution is best offered to them (i.e. traditional materials, web-based training, or behavior based) Efficient coordination with other sales force bodies (i.e. key account managers) to close the sale as smoothly and as quickly as possibleKey Highlights:Hitting sales goals as early as the first month on the floorSuccessfully creating business relationship with new acquired accounts and generating new leads