Munawar Quraishi, Chpc™️ Email & Phone Number

Milton, On, Ca

Milton, On, Ca

Mississauga, Ontario, Ca

SPECIALTY CONTRACTOR SUPPLIERWith coast-to-coast locations, Safety Express is one of Canada’s largest suppliers of goods and services to specialty contractors in environmental safety, disaster response, surface preparation, restoration, and professional cleaning. We provide our customers with valuable services including education, equipment rentals, and equipment service centers. We are on top of all the latest trends and innovations within the industries we serve to ensure we provide quality products and industry expertise.Who We ServeSafety Express is part of a family of companies dedicated to serving specialty contractors in restoration, remediation, surface preparation, abatement, and cleaning industries. We provide our customers with valuable services including:EducationEquipment RentalsService CentersOn Top of Our MarketWith innovation at the top of our mind, we stay on top of all the latest developments within the industries we serve to ensure we provide the quality of products and industry expertise. We are a one-stop shop, solutions-based team striving to provide our customers with exceptional customer service, fast nationwide delivery, and competitive prices.At Safety Express, we truly believe that "Your success is our success".Our Team of knowledgeable industry experts is committed to delivering a solutions based experience of quality products, services, and training that will support our customers with their everyday and emergency needs, 24/7/365.In 2015, Safety Express was acquired by Aramsco, Inc. a distributor to a broad range of industries including concrete surface preparation, building restoration, environmental remediation, janitorial supplies, and professional cleaning. The Aramsco family of companies share a common vision of providing exceptional services to specialty contractors that enable them to succeed.

Atlanta, Georgia, Us

CHALLENGE:Build and execute a growth strategy for the Canadian business unit that aligns all department leaders to executive collaboratively to achieve customer service commitments and raise business potential. OVERSIGHT:● Manage full P&L responsibility for Canadian operations. 7 direct reports● Direct daily operations, including marketing, merchandising, branding, customer services, sales, and IT● Create and implement strategic direction and operations business plan ● Facilitate leadership and organizational development initiatives and coaching programs● Identify opportunities to optimize customer facilities spend and create efficiencies across the businessRESULTS:✔ Grew business 9% after analyzing cost and organizational structures, re-organizing sales structure and coaching leaders into right-fit roles.✔ Designed, developed, and employed coaching culture strategy, improving leadership morale and raising associate engagement scores 5% in 1 year while boosting productivity.✔ Successfully spearheaded initiative to update ERP and eCommerce platform to the cloud, created and presented budget for approval and drove accountability in all project logistics. New platforms will improve productivity and drive additional top-line sales. ✔ Successfuly merged and integrated another organization into HD Supply

Mississauga, On, Ca

CHALLENGE: After being promoted multiple times, assumed oversight of the sales organization for 4 business lines to direct business strategy creation, working with local leaders to execute with their teams. Focused on eliminating fragmented operations and driving sales growth. OVERSIGHT:● Creating and implementing a national strategy for specialty lines and facilities lines of business ● Driving sales growth across furniture, facilities, IT hardware and print● Aligning product assortment with marketplace trends ● Developing strategies to increase brand awareness and capture new business opportunities ● Directing people and leadership development initiatives RESULTS:✔ Turned around struggling furniture business, bringing P&L from red to black in just 1 year after identifying operational challenges, establishing clear margin goals, and adjusting compensation model.✔ Eliminated highly fragmented business run by regional presidents by analyzing financials and aligning all leaders to new go-to-market strategy, which enabled consistent sales approach and 225% growth.✔ Improved business profitability after collaborating with sales compensation team to develop and implement a sustainable variable compensation plan for various sellers across the country.

Mississauga, On, Ca

Creates and implements a national strategy for facilities line of business (Jan/San, Personal Protection Equipment, Break Room and MedSurge)* Charged with driving sales growth within Facilities, people development and alignment of product assortment with trends in the marketplace* Developed and established both customer and vendor relationships at senior levels * Collaborated with the Marketing team to develop strategies to increase brand awareness and capture future business utilizing various trade publications, events and existing customers* Designed and instituted incentive plans to drive sales and developed national training for general line sales associates

Mississauga, On, Ca

* Managed print, IT and facility supply sales, along with the entire furniture team from sales to operations* Supervised 40 staff members, 12 of which were direct reports, encompassing: Managers, Operations Manager, facility supply specialist, print specialists and IT specialists

Mississauga, On, Ca

* Directed complete lines of business along with office operations* Managed 150 personnel members, which entailed: Five Regional Sales Management direct reports along with pricing and bid support teams

Irvine, Ca, Us

CHALLENGE:Promoted to lead a team of 26 inside sales and field sales associates to achieve or exceed sales targets, coaching for process creation and performance improvement. OVERSIGHT:● Implementing strategies to reduce costs and improve profitability ● Integrating training and coaching solutions to improve employee satisfaction and performance ● Creating and managing monthly and quarterly sales incentive plans ● Directing project operations and customer services process creationRESULTS:✔ Led transition of US retail business to Canada over a 6-month period, migrating all customers without any attrition.✔ Grew overall business to nearly $1B in annual revenue after implementing cost savings initiatives and performance improvement strategies.✔ Built out standardized processes for the customer services team.

Irvine, Ca, Us

* Oversaw sales initiatives coupled with Direct Marketer accounts and Sales Contact Centre, as well as led a team of 20 inside sales reps* Instituted Customer Service Call Centre best practices* Implemented “First Contact Resolution” model by introducing sales calls and resolving credit issues

Irvine, Ca, Us

Memphis, Tn, Us

* Watched over 25 call centre members that were onsite and at home, as well as used call routing priority grouping for key customers that required comprehensive service* Developed a “Contact Us” email response strategy for Canadian Operations and transitioned the FedEx Ground Customer Service team into the Canadian Express Contact Centre Operation* Analysed the root cause of a concern and developed technology solutions, determined subjects of team building sessions, integrated career and interview workshops, as well as mentored staff to assist in job promotion and increase morale* Built knowledge assessment tools to define knowledge gaps, conducted soft skill trainings, tested and implemented CRM technology and used tools to improve productivity* Integrated “Priority Call Routing” Customer Program to provide customized service for key accounts* Coordinated staffing, direct and controlled proof of concept for Customer Value Analysis* Created and tested new desktop applications such as: E-Services and Clarify

Diploma In Business, Finance

Advanced Strategic Leadership Certificate, Leadership