Munawar Quraishi, Chpc™️ Email & Phone Number

Milton, ON, CA

Milton, ON, CA

Mississauga, Ontario, CA

SPECIALTY CONTRACTOR SUPPLIERWith coast-to-coast locations, Safety Express is one of Canada’s largest suppliers of goods and services to specialty contractors in environmental safety, disaster response, surface preparation, restoration, and professional cleaning. We provide our customers with valuable services including education, equipment rentals, and.

Atlanta, Georgia, US

• CHALLENGE:Build and execute a growth strategy for the Canadian business unit that aligns all department leaders to executive collaboratively to achieve customer service commitments and raise business potential..
• Manage full P&L responsibility for Canadian operations. 7 direct reports
• Direct daily operations, including marketing, merchandising, branding, customer services, sales, and IT
• Create and implement strategic direction and operations business plan
• Facilitate leadership and organizational development initiatives and coaching programs
• Identify opportunities to optimize customer facilities spend and create efficiencies across the businessRESULTS:✔ Grew business 9% after analyzing cost and organizational structures, re-organizing sales structure and.

Mississauga, ON, CA

• CHALLENGE: After being promoted multiple times, assumed oversight of the sales organization for 4 business lines to direct business strategy creation, working with local leaders to execute with their teams. Focused on.
• Creating and implementing a national strategy for specialty lines and facilities lines of business
• Driving sales growth across furniture, facilities, IT hardware and print
• Aligning product assortment with marketplace trends
• Developing strategies to increase brand awareness and capture new business opportunities
• Directing people and leadership development initiatives RESULTS:✔ Turned around struggling furniture business, bringing P&L from red to black in just 1 year after identifying operational challenges, establishing clear.

Mississauga, ON, CA

Creates and implements a national strategy for facilities line of business (Jan/San, Personal Protection Equipment, Break Room and MedSurge)* Charged with driving sales growth within Facilities, people development and alignment of product assortment with trends in the marketplace* Developed and established both customer and vendor relationships at senior.

Mississauga, ON, CA

* Managed print, IT and facility supply sales, along with the entire furniture team from sales to operations* Supervised 40 staff members, 12 of which were direct reports, encompassing: Managers, Operations Manager, facility supply specialist, print specialists and IT specialists

Mississauga, ON, CA

* Directed complete lines of business along with office operations* Managed 150 personnel members, which entailed: Five Regional Sales Management direct reports along with pricing and bid support teams

Irvine, CA, US

• CHALLENGE:Promoted to lead a team of 26 inside sales and field sales associates to achieve or exceed sales targets, coaching for process creation and performance improvement. OVERSIGHT:
• Implementing strategies to reduce costs and improve profitability
• Integrating training and coaching solutions to improve employee satisfaction and performance
• Creating and managing monthly and quarterly sales incentive plans
• Directing project operations and customer services process creationRESULTS:✔ Led transition of US retail business to Canada over a 6-month period, migrating all customers without any attrition.✔ Grew overall business.

Irvine, CA, US

* Oversaw sales initiatives coupled with Direct Marketer accounts and Sales Contact Centre, as well as led a team of 20 inside sales reps* Instituted Customer Service Call Centre best practices* Implemented “First Contact Resolution” model by introducing sales calls and resolving credit issues

Irvine, CA, US

Memphis, TN, US

* Watched over 25 call centre members that were onsite and at home, as well as used call routing priority grouping for key customers that required comprehensive service* Developed a “Contact Us” email response strategy for Canadian Operations and transitioned the FedEx Ground Customer Service team into the Canadian Express Contact Centre Operation*.

Diploma In Business, Finance

Advanced Strategic Leadership Certificate, Leadership