- Ensuring guest satisfaction throughout their stay- Obtaining guest preferences - Anticipate guest needs - Ensuring their needs are met in the requested time

- Responsible for coordinating all butler requests, needs and activities in a timely manner- Respond to guest calls and manages email - Maintain comprehensive knowledge about the products and services available in the resort and the local area

- Determinates a guest's reservation status and identifies how long the guest will stay - Helps guests complete registration cards and then assign rooms - Verifies the guest's method of payment and follows established credit-checking procedures - Accommodating special requests whenever possible - Places guest and room information in the appropriate front desk racks and communicates this information to the related department

- Determinates a guest's reservation status and identifies how long the guest will stay - Helps guests complete registration cards and then assign rooms - Verifies the guest's method of payment and follows established credit-checking procedures - Accommodating special requests whenever possible - Places guest and room information in the appropriate front desk racks and communicates this information to the related department

I was an intern in Front Desk with responsibilities below:- Helps guest complete registration cards- Provide information about amenities, area and promote services - Accommodating special requests whenever possible- Offer assistance in certain task (confirming travel arrangements, taking messages)