As a Controls Systems Professional, I do everything from installing field devices, programming, comissioning, field engineering, redline, project management, report generation, designing of controls systems, customer service, database creation and management, pnuematic, electrical, hydronic systems comissioning. Critical space and infrastructure comissioning. Customer Training, continual self development... Almost anything to drive completion and billing of multimillion dollar portfolios.

Systems Techniciano Troubleshooting /diagnosing /repairing electrical and electronicallyControlled mechanical, pneumatic and hydronic equipment and componentso Understanding of instrumentation related to monitoring and controlling fluid, power, air, combustion, exhaust, occupancy, humidity, pressure, flow, contamination levels.o Experience in signwave control for Variable Frequency Drives VFD on motorso Intimate knowledge of various environmental sensors and signals. Including the workflow from physical phenomenon to useful easily understood end-user data/informationo Experience in configuring control algorithms and applying complex formulas to update engineering documents and mechanical drawings.o Detailed and organized.o Understanding of holistic automation sequencing for campuses.o Create maintain and repair databases and web handling systems.o Computer Preparation procedures,o Knowledge of instrumentation principles, methods, tools, equipment, and safety procedureso Knowledge of instrumentation principles, methods, tools, equipment, and safety procedureso Experience in instrumentation related to Central Generation controlso Installation, monitoring, and assessing all control systems to ensure they meet safety standard guidelines.o Perform retrofits in active critical environments under intense pressure.o Operate automated equipment in an efficient and productive mannero solid communication and time management skills and technical and analytical know-how.

o Contract Admin $ 6,375,089 secured commitments/renewals yearly.o Streamlined cash collection efforts through the programming of MS Power Automate Flowso Manage Oracle business systemo Create billing schedules.o Analyze Contract Financial Performance and employ strategies to mitigate risk.o Excel formula programming for forecasting contract resultso Troubleshot Electronic billing issues find solution for all domainso Raise department moral with upbeat personality and communications.• Accounts Receivable;o Achieved historical cash collection performance goalso Dispute resolution through proprietary automation and persistent follow up for controls team.o Track payments and deadlines.o Restore Controls team to a high performing business• Sales:o Quoting Technical Labor and Material Ticketso Justifying Price expansions on Service Agreementso Visiting customers• Team creation and leadership:o Technology Wall of Fame Development of diversified team to design and build public display area and distribute performance metrics to effect a culture of technology adoption amongst field personnel and back office staff.• US Customs and Border Protection Seal Coordinatoro Security Threat Assessmentso Sensitive Security Information Handlero Criminal History Records Checks Prep• Homeland Security TSA Authorized Signatory & security trainero Audit compliance admin.• Field Safety Coordinator:o Scheduling/ administration of monthly safety meetings.o Ensuring 100% Tech Prejob safety complianceo Personal Protective Equipment kits

Establish the technical needs of the customer and suggest appropriate products.Explaining complex technical information to customers in a way that is easily understandable.Recommends product solutions and links to customer objectives to impart total value solution and competitive advantage.Differentiates and leverages Johnson Controls Building Automation Systems (BAS) and HVAC I/O product offerings from competitors based on the total benefit of doing business with Johnson Controls.Reviews project scope/submittal and identify incremental sales opportunities to maximize Johnson Controls BAS and HVAC I/O product sales.Recommends Johnson Controls BAS and HVAC I/O control products solutions to customer objectives to maximize total value solution.Helps differentiate and leverage Johnson Controls product offerings from competitor’s products.Demand creation through joint calls on contractors, consulting engineers and owners.Visits key customers in the region to enhance customer satisfaction and knowledge of assigned products.Will have a working knowledge of current lead-times at the factory, support order management expectations, and sign-off on project final orders, as assigned, to allow use of standards and buy-blue best practices.Follow up with Indirect Channel Customers operations teams, documenting any quality issues, installation issues, etc., to assure jobs are delivered and executed as expected.Assist, recommend and deliver training classes as appropriate on product mix, features and benefits, tools sets, etc., to increase working knowledge within the channel.Communicates new product introductions, flash sheet updates, product announcements, etc. to customer base as required. Understands customer's business and HVACR / BAS Industry at large.

• Articulated highly professional communications;• Dispatched response personnel (eg.. Water district, Building Mgmt, Legal)• Programmed and maintained communications software.• Trained up telephone agents and provided supervision for staff.• Excellent diction.• Maintained legal parameters for HIPA authorized work centerDaily call count 750 avg.

(Temp intro into heavy equipment) • Dispatched advanced service technicians • Edited and filed daily service reports written by techs• Coded and posted technician labor time into work orders• Executed daily time reconciliation for all techs • Daily monitored and maintained Work In Progress • Maintained document control on high dollar assets• Converted service reports into comprehensive invoices• Prepared highly documented warranty research reports • Prepared quotes• Coded and billed internal and external work orders.• Maintained/ ordered office and shop supplies• Monitored and projected monthly labor dollars • Prepared various reports• Monitored monthly budget fulfillment.• Highly professional and enthusiastic customer service.• Excelled in interdepartmental communication• Managed client base and placed bids for new business.

• Delivered 5 star Yelp customer service; Excellent CSI• Co-managed sales floor and shop employees• Compiled repair estimates and sold work accordingly.• Monitor gross profits and net sales for self and store.• Clearly explained needs and benefits to customers. • Maintained inventory (Order, receive, adjust etc.) for retail• Maintained spotless storefront and merchandising