Primo Banez Email & Phone Number

Orlando, FL

• Determine problem of concern from different Offices and Remote Users via telephone and e-mail.
• Support Desktop and Laptop running Windows 7 and 10 operating system.
• Configure and troubleshoot Outlook 2010, 2016, and OWA e-mail clients.
• Maintain network connectivity via LAN, WAN, Remote Access Services using VPN and Citrix.
• Administer domain accounts and grant access through Active Directory.
• Enroll Android and iPhone into AirWatch to synchronize Firm messages, calendar, and contacts.

Chicago, IL

• Provide outstanding customer support for end-user computing environment.
• Demonstrates a working knowledge of best practices, follows documented processes and procedures in facilitation of service recovery, refresh, maintenance, moves and various other project related activities.
• Effectively interacts in collaboration with immediate team, vendors, customers and all levels of Information Service staff.
• Utilizes incident, project management systems to document and record all activities associated with client requests and incidents.

• Performed desktop support on Desktop and Laptop computers running Windows 7 with Office 2010.
• Worked with technical issues, troubleshooting, installation, configuration, and upgrades.
• Activated and troubleshot Blackberry, iPhone, and Android for Firm messages, calendar, and contacts.
• Assisted in setting up computers in Conference Rooms.
• Managed incidents through FrontRange HEAT Service Management.

• Determined problem of concern from different Offices and Remote Users via telephone and e-mail.
• Supported Desktop and Laptop running Windows 7 and XP operating system.
• Configured and troubleshot Outlook 2010, 2007, and Lotus Notes 8.5 e-mail clients.
• Maintained network connectivity via LAN, WAN, Remote Access Services using VPN and Citrix.
• Activated and troubleshot Blackberry and iPhone to synchronize messages, calendar, and contacts.
• Installed, managed, and troubleshot RSA SecurID on Blackberry and iPhone.

• Determined problem of concern for Home Office, Region, and Remote Users over the phone.
• Instructed end-user on troubleshooting/configuring their Desktop and Laptop running Windows XP.
• Maintained networking for Home Office, Regional, and Remote Access Services using VPN.
• Installed, configured and troubleshot Lotus Notes and Outlook e-mail clients.
• Utilized remote desktop administration for correcting most issues via SMS and LogMeIn.
• Reset and unlocked domain and intranet accounts through Active Directory and PSynch.

Schaumburg, IL

• Lead of Trouble Ticket Queue Management for the Help Desk.
• Troubleshot and configured desktop and laptop running Windows 2000/XP.
• Troubleshot and configured LAN and Dialup Networking connectivity.
• Troubleshot and configured Remote Access Services using VPN.
• Used SMS and PC Anywhere on remote desktop administration for correcting most issues.
• Managed domain accounts; reset and unlocked account through Active Directory.