Results-driven Marketing, Sales, and Customer Service professional with over 6 years of experience in developing and implementing strategic initiatives to drive revenue growth, increase customer satisfaction, and expand market reach. I have a proven track record of exceeding marketing targets, cultivating strong client relationships, and delivering exceptional customer service. I am skilled in market research, supporting brand development, and implementing targeted marketing campaigns to effectively drive sales. Additionally, I am adept at analyzing market trends and consumer behavior to identify opportunities for growth. I am passionate about providing outstanding service and building long-lasting partnerships with clients.My areas of expertise include Marketing and Sales Management, Customer Service Management, Marketing Campaigns and Advertising, Brand Promotion, Digital Marketing, Market Research and Analysis, Account Management, Cross and Upselling, Cold Calling and Prospecting, Customer Experience Management, Customer Feedback Analysis & Solution Offering, Client Relationship Management, Client Communication Channel Management, Social Media, Chat and Messaging Support, Content Creation, New Business Generation, Client Needs Assessment, Customer Acquisition and Retention, Conflict Resolution and Negotiation, and Team Collaboration.I am committed to leveraging my expertise to drive success and growth for a dynamic organization. I am always looking for new opportunities to utilize my skills and make a positive impact. Let's connect and discuss how I can contribute to your organization's success.
Generation Health
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Claim AssessorGeneration Health Jan 2018 - PresentZimbabwe๐ ๐ฎ๐ถ๐ป ๐ฅ๐ฒ๐๐ฝ๐ผ๐ป๐๐ถ๐ฏ๐ถ๐น๐ถ๐๐ถ๐ฒ๐ ๐ฎ๐ป๐ฑ ๐๐ฐ๐ต๐ถ๐ฒ๐๐ฒ๐บ๐ฒ๐ป๐๐:โข Verified, assessed, and validated an average of 100 medical, dental, pathology, laboratory, general practitioner, and specialist claims per day.โข Adjudicated and processed over 500 claims weekly with a 99% accuracy rate.โข Batched and managed up to 200 claims daily to ensure timely processing and payment to service providers.โข Provided detailed and accurate information on benefits and products to over 1000 members, prospective clients, and service providers.โข Addressed and resolved claim-related issues for over 50 service providers via email and phone communication.โข Educated customers on product features, resulting in a 15% increase in upsells.โข Developed marketing campaigns targeting healthcare providers to increase claim submissions by 20%.โข Conducted market research to identify trends and opportunities for new product development. Collaborated with the marketing team to create promotional materials and campaigns for new product launches.โข Utilized social media platforms to engage with customers and gather feedback for product enhancements.โข Utilized customer feedback data to implement improvements, leading to a 5-star rating system by 95% of surveyed customers.
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ReceptionistGeneration Health Sep 2017 - Dec 2017๐ ๐ฎ๐ถ๐ป ๐ฅ๐ฒ๐๐ฝ๐ผ๐ป๐๐ถ๐ฏ๐ถ๐น๐ถ๐๐ถ๐ฒ๐ ๐ฎ๐ป๐ฑ ๐๐ฐ๐ต๐ถ๐ฒ๐๐ฒ๐บ๐ฒ๐ป๐๐:โข Efficiently answered and screened over 50 telephone calls daily with a professional and courteous demeanor, ensuring accurate message-taking.โข Demonstrated exceptional communication skills by reducing response wait times by 20% when dealing with clients via phone, email, and chat.Actively resolved customer inquiries and complaints, contributing to a high satisfaction rate of 92%.โข Collaborated with various departments to develop strategies that improved customer engagement and retention rates by 10%.โข Showcased strong problem-solving skills when handling technical issues, resulting in a 25% reduction in resolution times.โข Maintained a comprehensive knowledge of all company products, accessories, pricing plans, promotions, and service features. โข Played a pivotal role in the smooth running of the company by providing general administrative and logistical support.โข Demonstrated exceptional organizational skills by coordinating meetings, taking minutes, and summarizing discussions effectively.โข Handled a variety of office tasks from filing to generating reports and presentations, showing versatility and adaptability in a fast-paced environment.โข Shared valuable knowledge and expertise in administrative and operations support, contributing to the overall success of the team.
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Marketing InternCimas Medical Aid Society Aug 2015 - Jul 2016๐ ๐ฎ๐ถ๐ป ๐ฅ๐ฒ๐๐ฝ๐ผ๐ป๐๐ถ๐ฏ๐ถ๐น๐ถ๐๐ถ๐ฒ๐ ๐ฎ๐ป๐ฑ ๐๐ฐ๐ต๐ถ๐ฒ๐๐ฒ๐บ๐ฒ๐ป๐๐:โข Increased sales revenue by 15% through effective product marketing and sales strategies.โข Successfully negotiated payment plans with outstanding account firms, resulting in a 10% increase in collections.โข Improved customer satisfaction by 25% through proactive communication and timely resolution of client inquiries.โข Implemented social media campaigns that resulted in a 20% increase in brand awareness and engagement.โข Played a key role in managing social media platforms, resulting in a 30% increase in website traffic.โข Assisted in developing client prospecting strategies, leading to a 10% growth in new business opportunities.โข Received positive feedback from clients for excellent customer service and dedication to meeting their needs.
Primrose Mberi Education Details
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B Com (Hons) Marketing
Frequently Asked Questions about Primrose Mberi
What company does Primrose Mberi work for?
Primrose Mberi works for Generation Health
What is Primrose Mberi's role at the current company?
Primrose Mberi's current role is Marketing and Sales Professional | Customer Service Management | Associate Member - CIM.
What schools did Primrose Mberi attend?
Primrose Mberi attended National University Of Science And Technology.
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