• Actively engaged with customers, addressing their concerns promptly, resulting in a 15% increase in positive feedback and repeat business.• Implemented manual inventory tracking system, reducing waste by 20% and ensuring freshness of ingredients for menu items.• Consistently upsold menu items, contributing to a 15% increase in average check size and overall revenue.• Fostered a cohesive team environment by discussing challenges and brainstorm solutions, leading to a 30% reduction in conflicts and improved morale.• Efficiently working on IOS based software on POS machine resulting in faster processing of payments and orders.

● Managed transaction monitoring and customer activity analysis, ensuring compliancewith AML and CTF regulations.● Conducted thorough KYC reviews and onboarding assessments for new and existing customers,ensuring adherence to global regulatory standards.● Resolved KYC-related queries efficiently, providing clear and accurate information to customers andinternal stakeholders.● Performed initial and periodic due diligence activities, assessing customer risk profiles andmaintaining detailed documentation.● Actively engaged with stakeholders to maintain high service levels and ensure positive clientinteractions throughout the onboarding process.● Investigated KYC profiles during the onboarding and monitoring phases, identifying potential risksand implementing appropriate actions.● Conduct comprehensive Customer Due Diligence(CDD) to verify client identities and assess risklevel● Perform Enhanced Due Diligence(EDD) for high-risk clients, including detailed background checksand in-depth financial analysis