Learnt the fundamentals of AWS such as IAM, S3, Lambda, DynamoDB, etc.Learnt the AI/ML services of AWS including Lex, Polly, Comprehend, Transcribe, etc. Implementation experience of creating Amazon Connect Contact Flow by followingthe best practices such as using the newly released Amazon Connect Contact Flowmodules, by creating micro flows for easier management and maintenance.Implementation experience in Integration of Amazon Connect with AWS Lambda andAmazon Lex.Implementation experience in Integration of Amazon Lex with AWS Lambda for making the chatbot dynamic.Implementation experience in Integration of Amazon Lex with different messagingplatform like WhatsApp, Slack, Twilio, etc.Implemented and learnt all the newly released features by Amazon Connect such asVoice ID authentication, Wisdom, Contact Lens, Tasks and Customer Profiles.Learnt how to create the customer experience from scratch for many use cases.

Hands-on knowledge of cloud service providers: Amazon AWS, Microsoft Azure, IBM Cloud Services (Linux).Designed and managed cloud-based infrastructures to deliver the required performance, security and availability requirements.Guided the classification, planning, implementation, growth, adoption, and compliance to enterprise architecture strategies, processes and standards.Hands-on experience withAWS services, more specifically EC2, ECS, ELB, S3, VPC, IAM, SQR, RDS, Lambda, Cloud Watch, Elastic Beanstalk and Autoscaling.Industry level knowledge of SQL, Kubernetes, Jenkins, Docker, DevOps.