• Identifying potential client opportunities to generate business• Maintain client relationships to cross sell / Up-sell • Solution selling• Owning customer life-cycle• End-to-end ownership of sales cycle - Prospecting to solution implementation post contract closure• Sales strategy - planning and forecasting• Commercial negotiating with C-level executives• Co-ordinate with multiple stakeholders for project execution• Salesforce proficiency

• Identify, recruit and on-board new channel partners within assigned territory.• Manage sales activities of partners to generate revenue.• Coordinate with partners to create and execute business plans to meet sales goals.• Analyze market trends and accordingly develop sales plans to increase brand awareness.• Evaluate partner sales performance and recommend improvements.• Educate partners about product portfolio and complimentary services offered.• Address partner related issues, sales conflicts and pricing issues in a timely manner.• Manage sales pipeline, forecast monthly sales and identify new business opportunities.• Develop positive working relationship with partners to build business.• Stay current with latest developments in marketplace and competitor activities.• Communicate up-to-date information about new products and enhancements to partners.• Develop process improvements to optimize partner management activities.• Work with partners to develop sale proposals, quotations, and pricings.• Deliver customer presentations and attend sales meetings and partner conferences.• Assist in partner marketing activities such as tradeshows, campaigns and other promotional activities.

• Building and maintaining healthy business relations with the clients while ensuring maximum customer satisfaction in the best demonstrative manner• Analyzing & producing the technical requirements and specifications and recommending design modifications based on client requirements• Reviewing the engineering/design changes and resolving quality related problems associated with the design• Identifying assignable and chronic causes by the use of the latest analysis techniques for eliminating wastages while enhancing software/application efficiency• Delivering the project as per scheduled deadlines and extending post-implementation & maintenance support• Directly coordinating with stakeholders while conducting Elicitation process and getting the system implemented• Performing User Acceptance Testing (UAT) on the project deliverables.• Conducting and facilitating walk through and training sessions.Specialties: SDLC, Agile, MS-Visio, End to End Project management, Client Interaction, Use Cases, User Stories, RFP, Client Handling.

• To read all the documents and understand what needs to be tested.• Based on the information procured in the above step decide how it is to be tested.• Inform the test lead about what all resources will be required for software testing.• Develop test cases and prioritize testing activities.• Execute all the test case and report defects, define severity and priority for each defect.• Carry out regression testing every time when changes are made to the code to fix defects.

• Plan and execute the in-depth technical activity, influencing the direction of plans and providing technical insight and guidance to others• Investigate and help resolve issues using agreed troubleshooting methodologies• Manage support cases to enable fast resolution that exceeds our customer's expectations• Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes• Using the central document repository, to ensure knowledge sharing across the team and enable best practice• Supporting and taking ownership of ad-hoc projects to develop the capabilities of the Ideal Service Centre• Supporting wider team with knowledge share, via knowledge base communications (emails, how-to guides, etc.) and contribution at team meetings.