Manager - Operations And Marketing
Current
Mar 2024 - Present
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Prince Krishna Email & Phone Number
Senior Manager - Client Engagement, Support, Operations, Service Excellence, ITES, Digital Marketing
at
4M Security & Allied Services Pvt. Ltd.
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Manager - Client Engagement, Support, Operations, Service Excellence, ITES, Digital Marketing
Location
Thiruvananthapuram, Kerala, India
Who is Prince Krishna? Overview
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Quick answer
Prince Krishna is listed as Senior Manager - Client Engagement, Support, Operations, Service Excellence, ITES, Digital Marketing at 4M Security & Allied Services Pvt. Ltd., based in Thiruvananthapuram, Kerala, India. AeroLeads shows a matched LinkedIn profile for Prince Krishna.
Prince Krishna previously worked as Manager - Operations and Marketing at 4M Security & Allied Services Pvt. Ltd. and Senior Manager at Vendasta. Prince Krishna holds Ba, Political Science from Madras Christian College.
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4M Security & Allied Services Pvt. Ltd.
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Profile bio
About Prince Krishna
With over a decade of experience in leading customer service and client engagement teams and operations, I am a seasoned Senior Manager. My mission is to deliver high-quality service and organic growth to our partners and customers, and to foster a culture of innovation and continuous improvement in my organization.I have successfully established a 24/7 support team, implemented a chat tool for marketing services, and achieved and maintained a customer satisfaction score of above 96% for six months. I have also set up operations at a new location for virtual customer service, and won the Leader of Leader Award for outstanding performance. I am proficient in CRM, ITES, and digital marketing skills, and have a strong background in managing client relationships, account financials, performance metrics, and people development. I am passionate about creating value and solving problems by leveraging the latest technological advancements such as AI.
Current workplace
Prince Krishna's current company
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4M Security & Allied Services Pvt. Ltd.
AeroLeads page
15 roles · 26 years
Prince Krishna work experience
A career timeline built from the work history available for this profile.
Senior Manager
Responsibilities:Lead customer service and marketing services teams to deliver high-quality service and organic growthResolve customer issues and improve processes and techniquesMonitor and report on team performance, KPIs, and SLAsProvide ongoing training and motivation to team membersIdentify and address partner opportunities and friction.
Aug 2022 - Apr 2024
Group Manager
Group Manager for Amazon.in was responsible for end to end delivery of operations comprising ofPhones, Message Us, Email and specialty processes with 11 Team Managers with an overall span of200+ FTEs.Setup operations at a new location for Virtual customer Service at Lucknow.Was closely involved in the recruitment and training of the new workforce at the.
Jul 2018 - Aug 2020
Operations Manager
Operations Manager for Allianz Australia responsible for end to end delivery of operations comprising of7 Claims processes with 11 Assistant Managers with an overall span of 115 FTEs.Key responsibilities handled in the current position include Client Management, Manage AccountFinancials, Operations management of all LOBs and People Management.Was a key.
Jul 2017 - Jul 2018
Account Manager
Account Manager, OperationsHandled an account as site lead at Cochin for a retail client responsible for end to end delivery of operations comprising of 5 Lines of Business with 11 Team Managers and 2 Sr. Team Managers reporting under me with an overall span of 420+ FTEs.Key responsibilities handled in the current position include Client Management, manage.
May 2016 - Jul 2017
Senior Associate Manager
Business Analyst, Organizational Excellence.Evaluation of projects, current cost / benefits analysis at project decision points.Finalization of requirements and specifications in consultation with collaborators / promoters aswell as Project scheduling including manpower planning.Participating in project review meetings for tracking project progress.
May 2014 - Jun 2016
Senior Team Manager
Senior Team Manager for a PFS Chat support comprising of Sales and Tech Support teams.Process client requests, complaints and concerns on a priority basis.Meet Client expectations on all forecasting & scheduling and other Operation related SLA’s.Ensure follow up on quality issues from the quality department.Be a knowledge center and help team with the.
Jan 2013 - May 2014
Associate Manager
Operations Management Monitoring and reporting of service levels. Improve operational productivity & efficiency. Improve relationships with end-user departments. Work on strategies to build platforms for new business.Project Planning & Management Evaluation of projects, current cost / benefits analysis at project decision points. Finalization of.
Oct 2011 - Jan 2013
Team Manager
Operations Level:Ensure follow up on quality issues from the quality department. Be a knowledge center and help team with the billing issues.Monitoring and reporting of service levels.Improve relationships with end-user departments.Responsible for forecasting, staffing and scheduling accuracy for the process.Manage Staff workload and welfare and ensure.
Mar 2010 - Oct 2011
Subject Matter Expert
Handled technical queries at Tier1 and Tier 2 level. As an SME used to handle the Client Calibration calls.
Jan 2007 - Mar 2010
Senior Technical Support Executive
Handled technical queries at Tier1 and Tier 2 level. As an SME used to handle the Client Calibration calls.
Jan 2006 - Jan 2007
2003 - Dec 2005
Customer Service Executive
Billing and order taking for a British Catalog Shopping network.
2003 - 2004
~1 yr
Senior Territory Manager
Sales and Marketing of Lifesaving drugs covering South Kerala.
2002 - 2003
~1 yr
Territory Manager
Sales and Marketing of Lifesaving drugs covering South Tamilnadu.
2000 - 2002
~2 yrs
2 education records
Prince Krishna education
Ba, Political Science
Higher Secondary, Science
FAQ
Frequently asked questions about Prince Krishna
Quick answers generated from the profile data available on this page.
What company does Prince Krishna work for?
Prince Krishna works for 4M Security & Allied Services Pvt. Ltd..
What is Prince Krishna's role at 4M Security & Allied Services Pvt. Ltd.?
Prince Krishna is listed as Senior Manager - Client Engagement, Support, Operations, Service Excellence, ITES, Digital Marketing at 4M Security & Allied Services Pvt. Ltd..
Where is Prince Krishna based?
Prince Krishna is based in Thiruvananthapuram, Kerala, India while working with 4M Security & Allied Services Pvt. Ltd..
What companies has Prince Krishna worked for?
Prince Krishna has worked for 4M Security & Allied Services Pvt. Ltd., Vendasta, Amazon, Allianz, and Sutherland.
How can I contact Prince Krishna?
You can use AeroLeads to view verified contact signals for Prince Krishna at 4M Security & Allied Services Pvt. Ltd., including work email, phone, and LinkedIn data when available.
What schools did Prince Krishna attend?
Prince Krishna holds Ba, Political Science from Madras Christian College.
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