PROFESSIONAL EXPERIENCEOrganization: Accenture (OnProcess Technology India Pvt. Ltd)IT sales (29th August 2022 - till now)Ability to plan, develop and execute to high growth.IT Services/Products, IT Outsourcing, IT Asset, Logistics Handling queries and operations management.Innovative – highly motivated professional, with strong relationship building and management skills Assisting and coordinating with field sales team and inside backend operation team till the projects are delivered to the end customers.  gain an understanding of customers' diverse and specific business needs and apply product knowledge to meet them.ensure quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers' systems and processes, and then documenting themcarry out cold calling in order to create interest in products and services, Deliver presentations and demonstrations of products to customers.market and promote a portfolio of products by writing and designing sales literature and attending industry events.maintain awareness and keep abreast of constantly changing hardware systems and peripherals)meet sales targets set by managers and contribute to team targets.network with existing customers to maintain links and promote additional products and upgrades.manage workload in order to organize and priorities daily and weekly goals.contribute to team or progress meetings to update and inform colleagues and seniors.

Mekong Vacations Pvt.Ltd Designation: Sales & OperationMy Role: I am involved with corporate sales, from the initialization to closure of billing, provide continual solution sales opportunities, and work with the end-users to ensure regulatory compliance standards are met. Key Responsibilities: - monitors competitor landscapes to develop sales strategies and support field sales team.Organizing daily work schedule to call on existing or potential sales outlets and other trade factors.Responsible for maintaining confidential and coordinating between sales, customer care, credit, factory, and customers, Carrying out administrative tasks such as data input, processing information. Building long – term relationship with key clients. SPOC for all complaints and escalated issues. Respond to escalated complaints with the view to retain business. Explaining about the company profile to the clients. Developing new strategies to improve client satisfaction, Maintaining up – to – date knowledge about company products and service.Resolves customer complaints by investigating problems, preparing reports.Handling a high volume of customer inquiries whilst providing a high quality of service to each caller.Organizing sales promotional campaigns events.Responsible for maintaining confidential and coordinating between sales, customer care, credit, factory, and customers.Manages the client service operations, which deals directly with clients and is the first point of contact.Planning and participating in Events and get new clients.Develop, tracks and reports key performance measurement for the unit.