Prince Sharma Email & Phone Number

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Talent Management StrategyTalent DevelopmentLeadership DevelopmentOrganizational DevelopmentChange ManagementCulture Employee EngagementTechnology IntegrationSuccession PlanningCareer ProgressionLearning & Development

Mumbai Area, India

Key Projects:Won three quarterly awards in Q3-2020, Q4-2020 and Q1-2021 for my Projects on LMS integration, CS Improvement plan and creating an online eLearning course.Designed, developed and deployed a completely new 80-hour-long editor training course on a global scale (Completed)Created a custom systematic Scientific Editing model (probably the only one in the World)Increased the training success rate by 2-fold (2/10 to 4/10).The course can be used in Cactus University: increasing Editorial Talent AcquisitionUsed Camtasia, Amazon Polly and Disprz LMS for these coursesNew LMS integration project (Completed)Brought more structure and control to the training managementAll the online courses are hosted on our internal LMSILT, Webinars, Self-paced modules, & MOOC courses-- hosted on a single platformRe-structured our training operations and reporting system with the new LMSCustomer Service, Sales & Support Improvement Project (Completed)Introduced and designed a new quality evaluation system for the CS teamThis new system is used for performance appraisal and benchmarkingIt projects revenue growth of 8% from new clients & up to 21% from existing clientsCreated and delivered training courses for the Japan, Korea, China and ROW markets CMsCalibration session with the quality auditorsNew CSAT & NPS survey formsCreated KMS for the Customer Service Department

India

* Initiated and managed the entire organizational talent development intervention from creating organizational culture, competency mapping, establishing performance metrics, developing learning infrastructure, budgeting, * Managed the team of trainers, vendors, content developers, graphic designers, IT specialist, instructional designers, classroom interior designers, teachers, and training co-ordinator* Managed stakeholder’s buy-ins, training calendar, projects, succession plans, employee motivation, coaching & training* Conducted TNA, Gap analysis and root cause analysis* Designed and developed training content on over 40 soft skills and behavioral modules* Worked closely with other L&D Manager, Department Leads, subject matter experts & Directors to understand learning needs and performance gaps by utilizing appropriate diagnosis/ training identification & analysis tools* Designed small to mid-scale learning programs, defining learning/performance objectives, success criteria, high-level content outlines, and associated materials* Delivered learning sessions at an exceptional level in the form of ILT delivery, blended learning delivery, micro-learning, support, e-learning, webinars, videos, performance improvement analysis, group practice sessions, and pilot workshops* Established key metrics to accurately define the competencies & skills required for each role/department within the organization along with individual performance mapping* Creating Training Calendar, designing training proposal, Instructional designing, training evaluation and ROTI calculation.

• Train faculties on classroom management, teaching methodologies and strategies• Train faculties and students on Communicative English, IELTS and personality development • Set up an Accelerated learning encouraging classrooms and session plans• Create syllabus for IELTS Training • Counsel students and faculties on their psychological grievance• Participate in teaching and other academic activities• Participate in Marketing and Business Development ventures• Conduct career guidance programs and scholarship exams for ECR Trust

Deliver corporate trainings to the clients of the company

Mumbai Area, India

• Facilitate Voice and Accent Training - Accent neutralization• Handle Thane branch in absences of a manager to maintain Visibility• Prepare TNA• Design and conduct Refresher sessions as per Operations and Quality requirements• Monitor calls and provide feedback• Send training reports on a regular basis

Navi Mumbai, Maharashtra, India

US-based Credit Card Debt Collection.

Navi Mumbai, Maharashtra, India

Dealing with UK based clients, servicing clients on behalf of Alpha Telecom (a calling card company).

Mumbai, Maharashtra, India

Domestic Call center executive. Sold Royal Sundaram medical insurances: telesales.

Master'S Degree, Psychology, A

Counseling Psychology, General Psychology, Human Resource Psychology, Life Span Psychology, Research methodology, Environmental.

Bachelor Of Arts (B.A.) Psychology, Counseling Psychology, B

Career Information and Counseling Psychotherapy Vocational Guidance Behavioral Science Psychiatric Social Work Behavior Modification.