SUMMARYRegarded as Technical Service Manager, I present myself as a qualified Truck & Bus Technical Professional with an extensive background in providing high level of technical expertise on diesel, hybrid, electric and autonomous vehicles. A major chunk of my 15+ years of experience has been at various organizations, where I have acquired expertise in implementing effective solutions to address customer needs, with an aim to improve customer relationship and promote repeat & referral business.--SKILL SET— Liaise with the Land Transport Authority Singapore Bus Assets/Engineering Team, World Best Operators (SBST, SMRT, Go-Ahead and Tower Transit) to provide technical solutions and quality assurance Deliver technical and engineering support to dealers for Bus Products and assist dealers in handling difficult or challenging vehicle maintenance jobs Plan & organize technical trainings for the Land Transport Authority Singapore Bus Asset Team, Operators (LTA, SBST, SMRT, Tower Transit & Go-Ahead), and Dealer Personnel to manage Hybrid & Electric Buses in Singapore--MAJOR ACCOMPLISHMENTS--As an individual, I am a self-starter with excellent prospecting, relationship building, and presentation skills across a diverse clientele. I am a results-driven professional with a globally immersive experience across multiple cultures and working environments and am comfortable working in a fast-paced and dynamic environment. Furthermore, I have also ensured a balanced approach to the settlement of warranty issues in a fair manner for Customers and Volvo. Moreover, I also used various “first of its kind” service sales tools and processes (Impact, UCHP, Argus, MQR, LDS, Telematics, Rapid, Bodybuilder Instruction, Qraft, LVD, OSCAR, Rapid, SW configurator, Customer management portal, VDA+, Kola, QJ, Vector CANalyzer, Volvo Engineering tool, Volvo Techtool, etc.) in resolving complex customer issues. I also played a key role in driving special projects (Hybrid, Electro Mobility, and Fuel Optimization).To know more about me or my work, please drop me a line at prince.thomas1988@gmail.com