✅ Efficiently allocate daily tasks to team members, ensuring optimal productivity and performance.🔍 Proactively resolve queries from team members, fostering a collaborative and supportive work environment.📝 Prepare Monthly Pre-Knowledge Tests (PKTs) and meticulous Minutes of Meetings (MOMs), facilitating seamless communication and documentation.⏰ Manage daily attendance records and conduct capacity planning to ensure adequate resource allocation.🔄 Spearhead smooth cross-training plans to enhance team versatility and skillsets.📊 Conduct quality checks using Imperium Tool, ensuring adherence to standards and identifying areas for improvement.🚀 Contribute innovative lean ideas to streamline processes and drive continuous improvement initiatives.✉️ Send daily emails to address blocks in accounts, promoting operational efficiency and client satisfaction.🔍 Review KYB & KYC operations, onboard personal/business banking accounts for UK clients, and audit fraudulent activities, ensuring compliance with regulations and client requirements.🛡️ Report AML/Anti-fraud activities, investigate suspicious transactions, and implement measures to mitigate risks and prevent fraud losses.🔍 Perform regular audits, provide insightful feedback to clients, and handle customer escalations and inquiries effectively.🏦 Managed banking back-end operations for a leading UK-based bank, handling closure requests and resolving customer complaints.🔧 Monitored third-party rejects, utilized RPA for banking tasks, and facilitated efficient processing through chatbots.📈 Compiled and reported daily letters using RAPT Tool, ensuring accurate documentation and reporting.🤝 Conducted regular calls with clients to understand expectations and ensure smooth process operations.💡 Proactively acquired new skills in banking operations and contributed to process improvement initiatives.🔄 Reconciled retail IPA and account closures, ensuring accuracy and compliance with banking regulations.

• Preparation & Submission of GST Returns (GSTR 3B, GSTR 1, GSTR- 9, GSTR -9C, PMT- 09, etc).• Executed the planning, evaluation, and conclusion of financial statement audit in accordancewith the ICAI.• Trained the employees on various responsibilities, including answering phones and handlingcustomer requests.• Handling Sales Tax and Income Tax scrutiny and compliance of other assessment procedureswithin time.

• Learned how to do Fundamental & Technical analysis of company and opened demat accounts.• Made report on fundamental analysis of FMCG involved government initiatives, quantitative analysis etc.