Prince Alce Email & Phone Number

Switzerland

System Maintenance and Monitoring:Oversee and monitor the daily operation of servers and networks, ensuring optimal performance and reliability.Implement security protocols to protect the organization's data and systems from threats.Network Management:Manage and configure network hardware, including routers, switches, and firewalls.Ensure network connectivity for all users and systems, both on-site and remotely.Troubleshoot network-related issues.Software and Hardware Management:Install, configure, and update software applications and operating systems.Maintain and upgrade hardware components like servers, storage devices, and workstations.User Support and Training:Provide technical support to users, addressing hardware and software issues.Manage user accounts and permissions, ensuring appropriate access levels.Train staff on new technologies, tools, and systems as needed.Documentation and Reporting:Maintain detailed documentation of IT infrastructure, configurations, and procedures.Generate reports on system performance, incidents, and maintenance activities.Document and update IT policies and procedures as technology evolves.Project Management:Lead IT projects such as system upgrades, migrations, and new implementations.Collaborate with other departments to assess IT needs and provide solutions.Coordinate with vendors and service providers for external support and equipment purchases.Technical Proficiency:Strong understanding of operating systems (e.g., Windows, Linux, macOS).Proficiency in networking concepts (TCP/IP, DNS, DHCP, VPN).Experience with virtualization technologies.Problem-Solving Abilities:Excellent troubleshooting skills for hardware, software, and network issues.Ability to diagnose complex IT problems and implement effective solutions.Project Management:Experience in planning and executing IT projects within deadlines and budget.Familiarity with project management tools and methodologies.

United States

In my role as a Resolution Specialist, specializing in Partner API Support, I excel in communicating with a diverse range of stakeholders, including private businesses, suppliers, and content solution providers like Channel Advisor. Utilizing my proficiency in customer communication principles, business communication styles, and technical expertise with APIs, JSON, and XML, I ensure seamless interactions across varied channels.My responsibilities extend beyond managing contact center operations to addressing the unique needs of our partners. This includes listening to and prioritizing requirements, adapting communication styles for different entities, and employing technical acumen to troubleshoot and resolve issues. Collaborating with private businesses, suppliers, and content solution providers demands a nuanced approach, and I consistently demonstrate adaptability to meet the distinctive requirements of each partner.Staying abreast of technology trends, particularly in the API domain, allows me to enhance communication methods effectively. This strategic use of advanced technologies not only aligns with the evolving demands of our partners but also underscores a commitment to delivering exceptional service in the dynamic landscape of partner interactions.

United States

I perform thorough risk assessments of private business information to identify potential vulnerabilities and any matters relating to an applicant’s suitability which may pose a potential threat to the businesses security. Highlighting areas which may require further research and investigation prior to a vetting clearance decision being made. Identifying risk mitigation measures and ensure the production of an auditable rationale for vetting decisions. Conducting interviews with candidates, where necessary to clarify information, to ensure that vetting decisions are based on an appropriate understanding of that information and their supporting documentation to build a solid picture of the applicant’s background. Preparing vetting reports to the highest standard, to issue clearance, escalate more contentious cases, review appeals, and lay out rationale for refusal together with the relevant evidence in line with company guidelines. Maintaining full records of vetting activities and decisions made, ensuring that decisions are transparent and open to audit and review.

United States

As part of the Walmart Fulfillment Services coordination department, I facilitate the business operations of vendors and fulfillment by providing fast-paced technical support to a high volume of inquiries using a plethora of complex logistical systems such as Tableau, ATOM, Gscope, FixIt, Cosmos, Editorial, and of course Excel with extensive proficiency. This gives me the perspective of the seller when analyzing case details, account info, and billing. Assisting our clients and the navigation of external articles, resources, and interfaces. Helping vendors by giving trainings, cross-collaborating with internal departments, high-level management, and fulfillment centers using Slack and Salesforce, corresponding with engineers to escalate tickets on the Jira service desk. Autonomously curating key skills to be a research proficiency, expert vendor myself by maneuvering through and taking on various critical tasks to meet SLAs which in turn promotes partnership longevity.

Madrid, Community Of Madrid, Spain

As a language assistant, I was assigned to various private and public schools ensuring proper pronunciation, as well as grammar, was used by teachers in a way that accurately reflected American English grammar and cultural norms. Allowed young students the opportunity to experience first-hand, anew language from a native speaker through well-planned immersive classes, activities, and workshops.

United States

Serviced the 10 computer labs throughout campus with technical support and client services, including the Jackson Library’s Superlab, which hosted up to 150 users of our 16,000 clients from across the university at a time. Assembled and installed anentire 40+ desktop computer lab alone in under 8 hours in preparation for the new semester when a shipment arrived late. Issued, managed, and resolved tech issues for various university accounts. Facilitated and logged usage frequency statistics to better staff the labs according to the needs of the university. Extended software support to users to aid experience.

Bachelor Of Arts - Ba, Chemistry

High School Diploma

Education record