Enterprise Integration Associate

• Creating Work Orders for New Hires, Temps, Transfers and Terminations• Configuring / Installing OS, Joining machines to the Domain• Creating / Disabling Domain and Exchange accounts, Configuring User profiles, Outlook Profiles, Mapping Network Drives, Adding network Printers• Providing Technical assistance Remotely, Troubleshoot OS errors (Windows XP, Windows7), Finding solutions to errors related to Applications and Hardware related issues• Adding users to Groups and DL’s based on requests and approvals• Installing and Configuring Applications such as (Lotus Notes, Hyperion HFM, Citrix ICA Client/Navision, Office 2003/2007/2010, VISIO)• Administering user sessions in Citrix through Citrix Management console• Creating Security Groups, Distribution List, Exchange Mailbox and granting mailbox access and permissions, enabling E-mail forwarding in Active Directory• Granting Network Printer permissions to users, Administering Print Spooler Service on the Print Server

• Issue identification• Configuring DSL modem (Zyxel) and client’s patent software for establishing connection (PPOE or Bridge mode using connection type LLC)• Troubleshooting DSL connection issues, re-provisioning DSL line, Measuring the SNR Margins, loop length• Configuring and troubleshooting Wired and Wireless Routers (Linksys) for Home Networking• Worked with Earthlink’s Power bridge Technology