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Prince Owusu Boadi is listed as MBA Student | Team Lead | Tech Support Specialist | Customer Service Expert | based in United States, United States, United States. AeroLeads shows a matched LinkedIn profile for Prince Owusu Boadi.
Prince Owusu Boadi previously worked as Operations Team Lead / Duty Manager at At&T and Operations Team Lead at Nsc Global. Prince Owusu Boadi holds Master Of Business Administration - Mba, Business Administration And Management, General from Utsa Carlos Alvarez College Of Business.
Experienced and self-motivated Team Lead with a strong Management, Customer Service, and Technical Support background. Skilled in supervising and coordinating teams to maximize performance, reviewing and solving escalations, and maintaining compliance with company policies. Known for strong communication, analytical, and interpersonal skills, and the ability to adapt quickly to change. Eager to take on new challenges, learn new skills, and drive professional development.
A career timeline built from the work history available for this profile.
Czechia
Reviewed TNPS report of customers and addressed their complaints quickly and efficiently.Handled both internal and external escalations with follow-up emails and phone calls.Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.Managed a team of 7 - 10 employees and provided guidance/support.
Czechia
Organized 1-2-1 operational sessions/meetings with employees.Handled both internal and external escalations with follow-up emails and phone calls.Supervised training and quality control Assessed and interviewed new candidates to be hired on the team.
Czechia
Designed and developed training programsProvided technical direction/support and trainingSupervised training and quality control checks of tickets createdAssessed and interviewed new candidates to be hired on the team.
Czechia
Provided 1st and 2nd level technical support to clients (enterprise customers and small businesses)Evaluated network performance, isolating, and troubleshooting network related issues
Obuasi, Ashanti Region, Ghana
Prepared Financial statements (Balance Sheet, Receipt and Payment, Cash Book Analysis).Worked directly with the Director of Finance on budget preparation.Performed monthly bank reconciliation and General Ledger account analyses.Improved efficiency and accuracy by using Excel Spreadsheet to maintain all General Ledger transactions. Computed tax returns
Obuasi, Ashanti Region, Ghana
Prepared journal entries for cyanide and fuel. Recorded stock level and usage of cyanide daily. Prepared monthly reports for both Reagent Analysis and Manpower budgeting.
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Prince Owusu Boadi is listed as MBA Student | Team Lead | Tech Support Specialist | Customer Service Expert |.
Prince Owusu Boadi is based in United States, United States, United States.
Prince Owusu Boadi has worked for At&T, Nsc Global, Presbyterian Church Of Ghana, and Anglogold Ashanti Ghana.
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Prince Owusu Boadi holds Master Of Business Administration - Mba, Business Administration And Management, General from Utsa Carlos Alvarez College Of Business.
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