About Product:emSigner is a secure cloud (SaaS) based automated workflow cum signing solution, this is a paperless office solution which aims replacing the herculean of manual efforts, time and cost involved in paper based signing.one stop platform for enterprises and government to eSign, eStamp & contract-agreement workflow management fits in all departments.Key Responsibilities:-1: Dealing with relationship managers.2: Maintaining MIS Report.3: Standardizing the format of emails and calls.4: Coordinating with the product team to resolve customer issues.5: Conducting training on the product.6: Demonstrated product and service.7: Implementing company procedures.8: Assessing personnel performance.9: Enforced use of prescribed technical procedures.10: Served as a primary point of contact for troubleshooting technical issues.11: Provided insides to internal operation and product development.

Key Responsibilities:-1: Escalated support desk tickets to level 2.2: Onboard and trained all incoming junior tech support specialists.3: Assisted customers with more difficult technical issues requiring a greater level of personalized care.4: Coordinated with level 1 technical support specialists to takeover calls outside their level of support.

Resolved technical issues, Identified errors, and provided technical support by phone, email and desktop sharing.

Client: AirtelProduct: BroadbandKey Responsibilities:1: Created and delivered presentations to decision-makers.2: Maintained up-to-date knowledge on product and services, offerings, leading to enhancement in upselling.3: Conducted outbound calls with existing customers, which resulted in strengthening relationships with clients.4: Providing product knowledge to increase conversion rates of upselling.

Client: Axis BankRole: Cross-Selling to existing customers.