- BPO Operations Management Consultancy - Total Quality Management Re-engineering for companies- Private Equity Financing strategies- Training on Customer Service, Pensions, Investment and Insurance- Recruitment Services- Employee Performance and Evaluation Assessment

As the Chairperson of the Product, Projects & Services Committee (PSCom), a supervisory project management office, I spearheaded the Strategic Total Quality Management (TQM) goal of the business, operational efficiency, and unparalleled project execution, solidifying my role as a top-tier operations specialist and performance evaluation expert. With a comprehensive scope of responsibilities, I consistently drove transformative initiatives that revamped failed insurance products which increased… Show more As the Chairperson of the Product, Projects & Services Committee (PSCom), a supervisory project management office, I spearheaded the Strategic Total Quality Management (TQM) goal of the business, operational efficiency, and unparalleled project execution, solidifying my role as a top-tier operations specialist and performance evaluation expert. With a comprehensive scope of responsibilities, I consistently drove transformative initiatives that revamped failed insurance products which increased revenue from 5% to over 48% within one year.A testament to my strategic acumen is the assistance in the development of Products. New products were designed, launched, and rolled out. This groundbreaking product garnered over 2 million customers across six African countries, including Ghana, within two years of its launch. Moreover, the development and deployment of a customized App stands as a testament to my capacity to assist in the innovation of user-centric solutions that resonate with diverse markets.Furthermore, my contributions to streamlining the claims process resulted in a remarkable turnaround, reducing claims payment time from 14 working days to less than 24 hours, marking a monumental 93% improvement in efficiency.More than thirty (30) successful User Accessibility tests were perused and deployed, ensuring operational efficiency.Market Analysis that largely concentrated on Competitor strategic movements was carefully perused using BPO Operations Frameworks, SWOT, PESTEL, and Fishbone frameworks to ensure continued advantage was attained. Show less

As the Claims and Services Manager at aYo Intermediary Ghana Limited, I consistently delivered exceptional results and cemented my reputation as a leader in operations.One of my most significant achievements has been consistently scoring 4 out of 5 by the MTN Customer Care Team for 2019 and 2020, showcasing our commitment to providing superior customer experiences. This recognition speaks volumes about my team’s dedication to excellence.Furthermore, being recognized by MTN Ghana… Show more As the Claims and Services Manager at aYo Intermediary Ghana Limited, I consistently delivered exceptional results and cemented my reputation as a leader in operations.One of my most significant achievements has been consistently scoring 4 out of 5 by the MTN Customer Care Team for 2019 and 2020, showcasing our commitment to providing superior customer experiences. This recognition speaks volumes about my team’s dedication to excellence.Furthermore, being recognized by MTN Ghana in 2018 as the 3rd Best Partner Contributing to efficient customer experience. This accolade underscores our ability to make a meaningful impact and contribute positively to the broader ecosystem.Additionally, I played a pivotal role in remodeling the claims process that ensured that, the over 8 million customers in the 16 regions of Ghana initiated claims and submitted relevant documents from the comfort of their homes.With rigorous research and data analysis, I have provided invaluable insights that led to a substantial decrease in the repudiation rate from 80% to 18% within three years. This achievement not only demonstrates my proficiency in identifying and addressing operational challenges but also highlights my strategic thinking and problem-solving abilities.I ensured that 95% of all claims submitted by customers throughout the country were handled with precision and accuracy.I have played a pivotal role in enhancing operational efficiency through the development of an interactive AI-powered Power BI Dashboard for KPI Tracking. This tool empowered management with actionable insights and facilitated data-driven decision-making, ultimately driving business growth and success.Lastly, I won the Overall Best Manager for 2019 for my outstanding leadership and innovative thinking. In addition, my team was recognized as the Best Back Office Team in 2022 by ensuring that 90% of claims received from the 16 regions of Ghana were processed and paid out within 24 hours (same day). Show less

- Second in Command, reported to CEO & the board- Recruited and Managed a team of over 30 staff.- Over to the day-to-day management of all 5 departments- Responsible for the setting-up of all 3 schemes, investments operations, fund manager & custodian selecting and relations, claim processing, validation and payments.- Liaison for NPRA meetings, inspections and contact person.- Provided strategic direction for the company

- Business Operations Management-Overseeing the day-to-day running of the institute and all its subsidiaries -Reconciliation of accounts from various departments-Supervising all examinations in the institute-Ensuring that all Departmental heads and their staff perform their designated tasks efficiently-Coordinate graduation ceremonies in the institute - Budgeting, Financial Planning, Accounting and Bank Reconciliation. -Instructor for Special IT Courses such as Ms… Show more - Business Operations Management-Overseeing the day-to-day running of the institute and all its subsidiaries -Reconciliation of accounts from various departments-Supervising all examinations in the institute-Ensuring that all Departmental heads and their staff perform their designated tasks efficiently-Coordinate graduation ceremonies in the institute - Budgeting, Financial Planning, Accounting and Bank Reconciliation. -Instructor for Special IT Courses such as Ms Money, Advance Excel and Database Access Show less

Analyzing data from Market Research, Students' Project works(Under & Post graduates), Medical Field among others using varying statistical applications namely; Stata, Epi-info, Matlab, SPSS, Minitab, R-Console and Advance Excel tools.

Mathematics and Statistics Department Kumasi Technical University, Kumasi, GhanaTeaching Assistant (TA) Advisor: Prof. Bashiru Imoro Ibn Saeed • Assisted Lecturer with his research works• Data input for the lecturer’s ongoing… Show more Mathematics and Statistics Department Kumasi Technical University, Kumasi, GhanaTeaching Assistant (TA) Advisor: Prof. Bashiru Imoro Ibn Saeed • Assisted Lecturer with his research works• Data input for the lecturer’s ongoing studies• Assist students with tutorial questions• Lecture size is about 60 students• Engage students in step-by-step guidance on the use of SPSS and Minitab Software for data input, analysis, and interpretation of results• Other courses taught includeo Statistical Methods I & IIo Computer Literacy I & IIo Communication Skills I & IIo Statistical Computing I & IIo Calculus & Matrix Algebra I & IIo Research MethodologyAdministrative duties wereAdministrative duties at the Liaison Office• Compile and analyze data from industries, prepare reports and other administrative work.• Assisting in drawing up the department’s budget for the year.• Preparation of forms and correspondence for listed companies and students on industrial attachments.• Coordinating proceedings for lecturers on attachments’ follow-ups.• Taking tutorials on Operation Research and Data Analysis under the guidance of a lecturer. • Spearhead the conversion of all reports into soft copies and upgrade the database to enhance easier information retrieval. This enhanced decision making. Show less