Experienced IT professional with over 10 years of success in IT infrastructure, network design, and technical troubleshooting. Proven track record in implementing secure, efficient, and scalable IT solutions across diverse industries, including construction, aviation, and digital cinema. Skilled in delivering seamless end-user support and managing critical IT projects from inception to completion. Recognized for reducing ticket resolution time and enhancing system reliability through proactive maintenance.CORE COMPETENCIES• IT Infrastructure Management: Network design, Windows Server, Office 365, VPN configuration, hardware/software maintenance• Network and Security: Site-to-Site VPN, Active Directory, IP CCTV, wired and wireless networking, RF planning• Troubleshooting and Support: Desktop, server, and network device configuration, end-user support, technical leadership• Vendor and Asset Management: Contract negotiation, AMC & warranty management, inventory control
Listed skills include Team Management, Technical Support, Remote Desktop, Desktop Administration, and 27 others.