Princess Ann Niric Email & Phone Number

Canada

Palm Jebel Ali, Dubai, United Arab Emirates

Dubai, United Arab Emirates

Handling air, sea and land booking from customers.

70 Umm Hureir Rd - Dubai

Duties and Responsibilities:• Ensure to contact prospects clients who responded to an advertising or direct marketing campaign. • Identify opportunities, produce leads and book appointments for the sales force with the emphasis on high quality leads.• Develop an understanding of customers’ needs and take actions to ensure that such needs are met.• Dealing with Shipping Lines, Carriers and Transporters to inquire/request rates.• Sending quotation to customer.• Manage and submitting Dubai Customs Bill of Entry (Air & Sea: Import, Export).• Dubai Customs Inspection (Jebel Ali, Cargo Village, DAFZA).• Prepare docs for D/O & B/L collection from Shipping Line and Airport.• Making inbound & outbound gate pass for all cargo deliveries in Dubai Trade System and arranging cargo delivery to customer.

Philippines, Angeles City Pampanga

Duties and Responsibilities:• Respond to customer inquiries and problems by providing information or directing requests to others who can supply the necessary information or service.• Manages client’s issues to maintain good relationship with the customer.• Checking all the liquidations and other expenses of the company.• Handling the billing team and directly responsible in assisting payroll group.• Perform weekly reports and records.• Liable to collect all overdue and unpaid collections of clients.• Resolve customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.• Contribute to other areas of work within the office by participating with administrative processes and collaborating with and assisting other members of staff when required.• Ensure that customer problems and complaints are handled professionally, effectively maintained at minimum level and resolved up to the highest level of customer satisfaction.

Philippines, Clark Freeport Zone Pampanga

Duties and Responsibilities:• Assist clients in all areas personally and phone calls.• Advice and answer customer inquiries / tracking and tracing Import/ Export shipments.• Notify customers of the arrival of freight, and arrange for delivery.• Contacting clients to update personal information.• Communicate with customs, third parties and clients.• Responsible for actively seeking potential customers.• Negotiate with suppliers or customers to improve supply chain efficiency or sustainability.• Plan or implement material flow management system to meet production requirements.• Manage a diverse and unpredictable range of inquiries and progress these inquiries in an accurate, professional and timely manner.• Organize and maintain record keeping, filing, data encoding of purchasing documents methodically.• Responsible monitoring, updating and dealing with the clients, carriers, truckers and other service providers.• Performs all admin responsibilities such as arrange clients booking, printing invoices, dispatching of billing invoices and payment collection from all clients.• Initiate in coordination with Human Resources department training program for Sales, Account Management Team in line with the total group development and improvement. 2GO EXPRESS (FASTRUST SERVICES INC.)Angeles City Pampanga, PhilippinesOCSR - Outlet Customer Service RepresentativeAugust 2011 - April 2013Duties and Responsibilities:• Performing domestics and international shipments.• Tracking and tracing inbound and outbound cargoes.• Monitoring deliveries, ensuring customer satisfaction and maintaining accurate logs of all transportation and goods.• Trace lost or misdirected cargo and associated records.• Planning/scheduling inbound and outbound shipments.• Updating and accepting documents/cargo's.• Reporting, assisting clients / scanning, updating and browsing deliveries.

Bachelor’S Degree, Bachelor Of Computer Science

Bachelor'S Degree, Computer Science